Front Desk Agent | Durham Marriott City Center

Shaner Hotels; Durham (NC); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player in hospitality is seeking a Front Desk Agent to join their dynamic team at the Durham Marriott City Center. This entry-level position offers a fantastic opportunity to kickstart your career in hospitality. You will be responsible for managing check-ins and check-outs, ensuring guest satisfaction through effective communication, and handling various administrative tasks. With a flexible schedule and a supportive work environment, this role is perfect for individuals passionate about providing exceptional customer service. Join us and be part of a team that values your contributions and promotes growth in the hospitality sector.

Qualifications

• High school diploma or equivalent required.
• At least one year of customer service experience; hotel experience preferred.

Responsibilities

• Process all check-ins and check-outs according to hotel standards.
• Resolve discrepancies on the room status report with Housekeeping.
• Generate, print, and distribute daily reports to relevant departments.

Skills

Customer Service

Effective Communication

Computer Skills

Bilingual (English/Spanish)

Knowledge of Local Activities

Education

High School Diploma or Equivalent

Job description

Front Desk Agent | Durham Marriott City Center

Join us to apply for the Front Desk Agent | Durham Marriott City Center role at Shaner Hotels.

Job Details

Posted 4 days ago. Be among the first 25 applicants.

Responsibilities

• Work a flexible schedule, including weekends, holidays, and varied shifts.
• Process all check-ins and check-outs according to hotel standards.
• Follow payment, cash handling, and credit policies.
• Generate, print, and distribute daily reports to relevant departments.
• Resolve discrepancies on the room status report with Housekeeping.
• Perform other duties as assigned.

Qualifications

• High school diploma or equivalent.
• At least one year of customer service experience; hotel experience preferred.
• Effective communication skills with guests, management, and co-workers.
• Computer skills preferred.
• Bilingual in English/Spanish is a plus.
• Knowledge of local activities and attractions.

About Us

Shaner Hotel Group is an award-winning hospitality owner-operator with over 65 properties across 14 states and four countries. We partner with top hospitality brands and offer services including hotel development, design, construction, e-commerce, and revenue management. Learn more at www.shanercorp.com.

Location

Our Durham Marriott City Center is located in historic downtown Durham, connected to the Durham Convention Center and near Duke University—a perfect place to start your hospitality career.

Additional Information

• Seniority Level: Entry level
• Employment Type: Full-time
• Job Function: Management and Manufacturing
• Industry: Hospitality