Front Desk Agent - DoubleTree By Hilton Hotel Seattle Airport

Hilton; Seattle (WA); On-site; USD 33,000 - 36,000; Full time

Benefits offered by this job

Medical Insurance Coverage – for you &

Vision, Dental, Life and Disability

Mental Health Resources

Sick Pay – PTO

Vacation – up to 40 hours

Go Hilton travel discount program

401(k) plan

Pension plan – Hilton matching

Employee Stock Purchase Program

Access to DailyPay

Complimentary Duty Meals

Employee Assistance Program

Debt‑free education benefits

Career growth and development

Job summary

The DoubleTree by Hilton Hotel Seattle Airport is seeking a Front Desk Agent to join our team, delivering warm welcome and seamless check-in/check-out experiences. You will provide hotel and local knowledge, assist guests with inquiries, and Upsell hotel services to enhance guest satisfaction and revenue.

The role offers hourly pay starting at $23.81, with a raise to $26.45 after 90 days, plus Hilton’s comprehensive benefits and a supportive workplace culture.

Qualifications

• Full scheduling flexibility with open availability, including AM, PM, overnight shifts, weekends and holidays.
• Minimum 1 year of customer service experience in a guest service role is desired.
• Experience with OnQ is a plus.

Responsibilities

• Deliver a warm welcome to guests upon arrival and complete the check-in process.
• Support efficient check-out by handling charges, payments, and receipts accurately.
• Provide hotel and local knowledge to assist guest inquiries.
• Promote hotel services and maximize revenue through upselling.
• Respond to guest requests with care and urgency, managing communications.

Skills

Customer service

Flexible scheduling

Front desk operations

Tools

OnQ

Job description

JOB DESCRIPTION

The DoubleTree by Hilton Hotel Seattle Airport is currently seeking a dynamic Front Desk Agent to join our team.

The Ideal Candidate For This Role Will Possess:

• Full scheduling flexibility with open availability, including AM, PM, overnight shifts, weekends, and holidays.
• a minimum of 1-year of previous customer service experience working in a customer/guest service role is desired.
• Experience with the OnQ is a plus.

Hourly Rate: Starting at $23.81per hour increase to $26.45 per hour after 90 days

The Benefits

Hilton is proud to have an award-winning workplace culture ranking #1 World's Best Workplace by Great Place To Work.

We Support The Mental And Physical Wellbeing Of All Team Members So They Can Thrive Personally And Professionally In a Diverse And Inclusive Environment, Thanks To Innovative Programs And Benefits. Hilton Offers Its Eligible Team Members a Comprehensive Benefits Package Including:

• Medical Insurance Coverage – for you and your family
• Vision, Dental, Life and Disability Insurance
• Mental Health Resources
• Sick Pay – Paid Time Off, 1 hour accrued for every 40 hours worked
• Vacation – Paid Time Off, up to 40 hours awarded after first year of employment
• Go Hilton travel discount program: 110 nights of discounted travel per calendar year
• 401(k) plan
• Pension plan – Hilton to put $1.35 per hour you work
• Employee Stock Purchasing Program
• Access to your pay when you need it through DailyPay
• Complimentary Duty Meals served in our Team Member Restaurant
• Employee Assistant Program
• Debt‑free education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English‑language learning, digital literacy, professional certificates and more)
• Career growth and development
• Team Member Resource Groups
• Recognition and rewards programs
• Front Office Upselling Incentive Program – Commission based program paid out monthly and is based on upsell generated revenue. Revenue is calculated as time of guest check‑out. Upsell revenue includes room type upgrades, early check‑in fee, late check‑out fees and late cancellation fees. Commission is calculated as follows:
• $1‑$499 earns 5% commission
• $500‑$999 earns 10% commission
• $1,000 or more earns 15% commission

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Front Desk Agent, you’re not just ensuring a seamless check‑in and check‑out process – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

RESPONSIBILITIES

Here’s what you’ll do during a typical day:

• Deliver a warm welcome: Greet guests upon arrival and complete the check‑in process, including verifying details, assigning rooms, issuing keys, and providing welcome materials or bell service assistance
• Support efficient check‑out: Process guest departures by verifying charges, handling payments, issuing receipts, and using the point‑of‑sale system accurately
• Provide hotel and local knowledge: Demonstrate comprehensive knowledge of hotel offerings, room types, rates, promotions, and local area information to assist with guest inquiries
• Promote hotel services: Use up‑selling techniques to recommend hotel amenities and maximize room and service revenue
• Delight our guests: Respond to guest requests, resolve concerns with care and urgency, and effectively manage messages and communications

QUALIFICATIONS

What It Takes to Make the Stay

At Hilton, Our Core Values Define What It Takes To Succeed Here And Guide The Qualities We Look For In Every Team Member:
A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

ABOUT US

Join an Award-Winning Workplace Culture

At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.

Our award‑winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world‑class brands , and a company‑wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.

Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.

Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.

ABOUT THE TEAM

How We'll Help You Thrive

At Hilton, The Hospitality We’re Known For Doesn’t End With Our Guests. We Proudly Invest In Our Team Members’ Wellbeing, Supporting You Through All Of Life’s Moments. When You Join Hilton, Our Exceptional Care Extends To You With Unmatched Perks And Benefits, Including*: