Front Desk Agent - Daytona Fairfield Inn

Shaner Hotels; Daytona Beach (FL); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a dynamic team at a unique hotel located in the heart of Daytona Beach, where you will provide exceptional guest services as a Front Desk Agent. This role involves handling check-ins and check-outs, resolving guest complaints, and ensuring a seamless experience for visitors. With a flexible schedule and opportunities for growth, this position is perfect for those passionate about hospitality. Enjoy working in a vibrant environment that celebrates local culture and offers excellent amenities, making every day an exciting experience for both guests and staff.

Qualifications

• Minimum one year customer service experience; hotel experience preferred.
• Ability to communicate effectively with guests and co-workers.

Responsibilities

• Provide superior guest services including check-in/check-out.
• Process all payments according to established hotel requirements.

Skills

Customer Service

Bilingual English/Spanish

Communication Skills

Education

High School Graduate or Equivalent

Tools

Computer Experience

Job description

Front Desk Agent - Daytona Fairfield Inn

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Front Desk Agent - Daytona Fairfield Inn

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• Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
• Process all check-ins and check-outs according to established hotel requirements.
• Adhere to payment, cash handling and credit policies/procedures.
• Generate, print, and distribute daily reports to designated departments/personnel.
• Resolve discrepancies on the room status report with Housekeeping.
• Other duties as assigned.
  
  

Job Description

• Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
• Handle guest complaints ensuring guest satisfaction.
• Process all check-ins and check-outs according to established hotel requirements.
• Adhere to payment, cash handling and credit policies/procedures.
• Generate, print, and distribute daily reports to designated departments/personnel.
• Resolve discrepancies on the room status report with Housekeeping.
• Other duties as assigned.
  
  

Pay ranging from $15 - $17 per hour!

Responsibilities

Provide superior guest services including check-in/check-out hotel guests courteously and efficiently; process all payments according to established hotel requirements; Provide information and services to any guest or visitor in a friendly, professional manner.

Qualifications

• High school graduate or equivalent.
• Minimum one year customer service experience; previous hotel experience preferred.
• Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
• Computer experience preferred.
• Bilingual English/Spanish a plus.
• Knowledge of local activities and attractions appropriate for clientele.
  
  

About Us

Shaner Hotel Group

Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries.We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands—including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, www.shanercorp.com !

About The Team

Shaner Hotels has an amazing opportunity at our Fairfield Inn Daytona Beach, located in the ONE DAYTONA entertainment epicenter. Truly a unique Fairfield Inn, the hotel features raceway-themed decor with artwork and photography displays that tell the history of the speedway. The property also features a lobby bar and the traditional Fairfield amenities like a complimentary hot breakfast, outdoor pool, fitness center and 105 spacious guest rooms and suites: each featuring a microwave and refrigerator.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Hospitality

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