Front Desk Agent: Craft Memorable Guest Experiences

Pyramid Global Hospitality; Litchfield Park (AZ); On-site; USD 19,000 - 28,000; Full time

Job summary

The Wigwam in Litchfield Park, AZ, part of Pyramid Global Hospitality, is seeking enthusiastic Front Desk Agents to create memorable first impressions for guests and provide helpful information about the hotel and local area.

You will join a Four Diamond property with a strong culture of service, working in a fast-paced environment, and opportunities to grow your hospitality career while delivering WOW moments to every guest.

Qualifications

• At least one year in a customer service role with high guest interaction
• A Valid drivers license with no major infractions for 6 months
• Hospitality industry experience is a plus.
• Ability to solve problems when they arise.
• Ability to work in a team environment is a must.
• Pleasant and helpful personality.
• Must be able to work a full shift standing and going back and forth to the valet lot and different areas of the hotel.
• A strong desire to make an impact on other people
• An outgoing and engaging personality
• Excellent verbal communication skills
• Ability to work in a fast-paced setting
• Ability to stand for the duration of the shift
• Must be available to work various shifts including weekends and holidays

Responsibilities

• Help guests discover their “Wanderlust” experience
• Provide exceptional customer service by being engaging and taking sincere interest
• Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established.
• Help to resolve problems and “WOW” guests through recovery when things aren’t quite right
• Promote and sell special hotel programs.
• Interact with hotel/resort staff in a professional manner, assisting other departments with necessary information.
• Be knowledgeable of all emergency procedures and policies.
• Maintain house bank.
• Communicate all pertinent information to manager on duty.
• Follow set procedures on posting, charges, cashing checks, safe deposits, and refunds.
• Assist other departments as needed.

Skills

Customer service

Teamwork

Verbal communication

Guest interaction

Problem solving

Job description

The Wigwam in Litchfield Park, AZ, part of Pyramid Global Hospitality, is seeking enthusiastic Front Desk Agents to create memorable first impressions for guests and provide helpful information about the hotel and local area.

You will join a Four Diamond property with a strong culture of service, working in a fast-paced environment, and opportunities to grow your hospitality career while delivering WOW moments to every guest.