Front Desk Agent - Bartlesville

Osage Casinos; Bartlesville (OK); On-site; USD 25,000 - 35,000; Full time

Job summary

A leading company in the hospitality industry is seeking a Front Desk Associate to provide exceptional customer service at their hotel. The role involves welcoming guests, managing check-ins and check-outs, and ensuring guest satisfaction. Applicants should have experience in customer service and cash handling, with the ability to maintain professionalism and handle various guest situations.

Qualifications

• One year experience in customer service and cash handling.
• Knowledge of hotel industry practices.

Responsibilities

• Registers guests and collects payments.
• Resolves guest inquiries and disputes.
• Ensures all cash is accounted for each shift.

Skills

Customer Service

Cash Handling

Communication

Organizational Skills

Tools

Hotel Software

Job description

Overview

Under direct supervision of the Front Desk Supervisor, welcomes and serves guests in a courteous, efficient and friendly manner. Completes check in and check out for guests. Maintains guest confidentiality of all information.

MINIMUM QUALIFICATIONS/REQUIREMENTS:

• Must be 18 years or older.
• One year experience in customer service and cash handling.
• Required to obtain an ABLE liquor license.
• Hotel experience preferred.
• Required to pass a pre-employment drug screening and obtain and maintain an Osage Nation gaming license.
• Required to maintain a valid Driver’s License.
• Required to provide documents to show the applicant is eligible to work in the United States.
• Osage, Native American, and Veteran preference shall apply to all positions at Osage Casinos.
• Applicants must be able to perform all essential functions of job duties with or without reasonable accommodation.

Responsibilities

JOB DUTIES:

• Registers guests, collects payment, and registers data regarding payment for expenditures.
• Provides quotes for guests and upsell rooms whenever possible.
• Ensures all charges are applied to the correct guest account.
• Resolves all guest disputes.
• Provides telephone answering service, deliver mail and answer inquiries regarding the surrounding area and attractions.
• Ensures all cash and cash equivalents are accounted for at the beginning and end of each shift.
• Provides administrative and program support to management and staff.
• Greets all guests and ensures an exceptional customer service experience.
• Presents self in a professional manner, and meet company grooming standards.
• Arranges medical aid for guests as needed.
• Contributes to a team effort and accomplishes related results as required.
• Other duties as assigned.

Qualifications

KNOWLEDGE, SKILL AND ABILITY REQUIREMENTS:

• Knowledge of principles and practices regarding customer service in the Hotel industry.
• Knowledge of computer utilization in daily operations.
• Knowledge of location, surrounding area, and places of interest.
• Skill in using hotel software, LMS/Infogenesis experience preferred.
• Skill in providing excellent customer service.
• Ability to maintain friendly, professional, and outgoing demeanor.
• Ability to communicate clearly and effectively.
• Ability to apply basic mathematical skills.
• Ability to type and enter data.
• Ability to solve practical problems and deal with guest situations.
• Ability to understand and interpret a variety of instructions.
• Ability to exhibit strong organizational skills and time management skills.

PHYSICAL DEMANDS:

• Required to stand and walk for prolonged period of time.
• Ability to sit, stoop, kneel, or crouch while performing duties.
• Use of hands to finger, handle or feel; use of hands and arms to reach.
• Occasional requirement to lift or move upward of 25 pounds.

WORK ENVIRONMENT

• Work is generally performed in an office and Hotel setting.
• Evening and/or weekend shifts may be required. Extended hours and irregular shifts may be required.