Front Desk Agent arrow_forward

Wind Creek; Wetumpka (AL); On-site; USD 17,000 - 22,000; Full time

Job summary

Wind Creek Hospitality is seeking a Hotel Front Desk Agent for the Wetumpka property. Primary duties include registering guests, handling check-in/check-out, and enrolling guests into the player’s club with rewards cards on demand.

The role requires a high school diploma or GED, 21+ years old, strong typing (20 wpm), excellent writing and verbal communication, and prior customer service experience. Ability to lift up to 40 lbs and work nights, weekends, and holidays is essential.

Qualifications

• High School diploma or GED required or enrolled and complete GED within six months
• Must be twenty-one years of age or older
• Typing test will be administered (20 wpm) - required
• Good writing and verbal communication skills - required
• Experience in customer service - required
• Must be able to lift up to 40 lbs
• Must pass job interview and audition
• Must operate standard office equipment (phones, computers)
• Must pass a panel interview and audition
• Must demonstrate AAA four diamond behaviors in audition process
• Must stand and/or walk for entire shift
• Must work in a fast-paced, high-volume environment
• Must work odd or irregular hours including nights, weekends, holidays
• Must have Tribal Gaming License or ability to obtain one
• Must be willing to work in smoke/secondhand smoke environment

Responsibilities

• Greet all guests and project a positive image
• Handle hotel check-in and checkout transactions
• Enroll guests in the players club and generate rewards cards
• Provide information about the property, hotel, and promotions
• Perform cash handling, check authorizations, and related tasks
• Maintain cash drawer and submit supporting documentation
• Assist with ensuring qualified players receive priority service from a Games and F&B perspective
• Answer phones and route calls as necessary
• Assist with Concierge duties as needed
• Resolve guest issues and disputes promptly
• Report guestroom issues to Maintenance
• Restock Front Desk supplies
• Keep work area clean and orderly
• Perform other duties as assigned

Skills

Typing 20 wpm

Verbal & written communication

Customer service experience

Basic computer skills

Education

High school diploma or GED

Job description

Native American Indian Preference in hiring policy is adhered to at all times; Wind Creek Hospitality does not discriminate on the basis of age, disability, gender or religious orientation. Drug Free Workplace Policy.

Complaints about the recruitment or selection process for employment should be directed in writing to office of the President and CEO of Wind Creek Hospitality Authority.

Description

Job Overview: Shift (3:30 PM - 12 AM) Shift subject change based on business needs

Hotel Front Desk Agents perform an array of tasks to make guests feel welcome but their primary responsibility is registering guests to their hotel room.

Purpose:

Our genuine engagement and positive energy provide guests an escape from their routine into our exciting fantasy world of fun, chance, and possibility, where everyone feels a sense of belonging and importance.

Value System:

Our enthusiastic commitment to our purpose inspires and empowers us to do everything right, have fun, and be the best.We will be recognized fairly, elevating our levels of personal accountability, and focus on our customer.The resulting creation of wealth will grow opportunities for all.

Duties and Responsibilities:

• Projects a positive image and greets all guests
• Performs hotel check-in and checkout transactions
• Enrolls guests to player’s club, generates rewards cards upon demand
• Disseminates information to guests regarding the property, hotel, promotions, etc.
• Performs miscellaneous tasks such as cash handling, check authorizations, faxing, copying
• Maintains cash drawer, drops cash as required, submits supporting documentation
• Assists with ensuring qualified players receive priority service from a Games and F&B perspective
• Answers telephones, routing calls as necessary
• Assists with Concierge duties as necessary
• Actively resolves guest issues and disputes
• Reports guestroom issues to Maintenance
• Re-stocks Front Desk supplies
• Keeps work area clean and orderly
• Other duties & responsibilities as assigned

Job Requirements: (please ensure you meet the listed requirements prior to applying)

• High School diploma or GED required or enrolled and successfully complete a GED program within six (6) months from start date as a condition of continued employment
• Must be twenty-one (21) years of age or older
• Must be able to type 20 words per minute minimum (typing test will be administered) - required
• Good writing and verbal communication skills required (skills test will be administered) - required
• Experience in customer service- required
• Must be able to lift and carry up to 40 lbs
• Must successfully pass job interview, including a guest service audition
• Must be able to operate standard office equipment – phones, computers, etc.
• Must be able to pass a panel interview and audition
• Must be able to successfully demonstrate AAA four diamond behaviors in the panel interview’s audition process
• Must be able to stand and/or walk for entire shift
• Must be able to work effectively in a fast paced, high volume environment
• Must be able to operate standard office equipment – phones, computers, etc.
• Willing and able to work odd or irregular hours including nights, weekends, and holidays
• Willing to travel and participate in training as recommended or required
• Must have a Tribal Gaming License (or the ability to obtain and maintain a license) as a requirement for this position
• Must have willingness and ability to work in a smoke/secondary smoke environment

NATIVE AMERICAN INDIAN PREFERENCE IN HIRING POLICY SHALL BE ADHERED TO AT ALL TIMES

Complaints about the recruitment or selection process for employment should be directed in writing to office of the President and CEO of Wind Creek Hospitality.