Front Desk Agent $500 Hiring Bonus

Spire Hospitality; Detroit (MI); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player in hospitality is seeking dedicated individuals to join their front desk team. This role emphasizes creating memorable guest experiences through exceptional service and attention to detail. The ideal candidate will thrive in a dynamic environment, ensuring guest satisfaction from arrival to departure. With a comprehensive benefits package and opportunities for personal growth, this position is perfect for those looking to excel in their hospitality careers. If you are passionate about service and eager to make a positive impact, this is the opportunity for you.

Benefits

Early Wage Access

Medical Insurance

Dental Insurance

Vision Insurance

Pet Discount Program

401K Matching

Paid Time Off

Hotel Discounts

Wellness Programs

Short- & Long-Term Disability

Qualifications

• 1 year of customer service experience required.
• High school diploma or equivalent is necessary.

Responsibilities

• Provide exceptional service to guests during their stay.
• Streamline check-in and check-out processes efficiently.

Skills

Customer Service

Multitasking

Problem Solving

Education

High School Diploma

Tools

MS Office Suite

Job description

Job Description

SPIRE Hospitality is a management company specializing in creating memorable guest experiences and delivering best-in-class service at our hotels and resorts across the country. We provide support, tools, and opportunities to help you succeed, grow personally, and excel in your hospitality career.

We offer a comprehensive full-time benefits package, including early wage access, medical, dental, vision, pet discount program, identity theft protection, pre-paid legal support, flexible spending accounts, matched 401K, life insurance, critical illness coverage, short- & long-term disability, paid time off, wellness programs, hotel discounts, and more. If you have at least 3 months of PEP experience, you will receive a $500 sign-on bonus!

Role Overview

In this role, you'll warmly welcome guests and provide exceptional service throughout their stay. You and the front desk team are dedicated to ensuring guest satisfaction by creating seamless and memorable experiences from arrival to departure, leaving a lasting impression.

Essential Job Functions

1. Deliver unparalleled service, courtesy, and care to guests.
2. Respond promptly and effectively to guest questions and requests.
3. Streamline check-in and check-out processes.
4. Answer incoming calls professionally and promptly.
5. Excel at multitasking in a dynamic environment.
6. Resolve guest concerns with attentive service recovery.

Physical Demands

• Ability to lift, carry, push, or pull 10 lbs.
• Primarily standing during the shift.

Qualifications

Education

High school diploma or equivalent.

Experience

• One year of front desk experience in hotels preferred.
• One year of customer service or guest-facing role required.
• Proficiency with MS Office Suite (Outlook, Word, Excel).

SPIRE Hospitality, LLC is an Equal Opportunity Employer, including individuals with disabilities and veterans.

Additional Information

This employer is committed to compliance with federal employment laws. For more information, review the Know Your Rights notice from the Department of Labor.