Front Desk Agent: 3pm-11pm

OneHope, Inc.; Pompano Beach (FL); On-site; USD 28,000 - 36,000; Full time

Job summary

OneHope, Inc. is seeking a friendly front desk associate in Pompano Beach, FL to provide guest services, concierge, and liaison duties with guests, partners, and tenants. The role requires accurate daily accounting procedures and the ability to handle multiple tasks with courtesy and professionalism.

Night hours are required and weekend work is expected. A high school diploma or GED and basic office software skills are needed; prior front office or hospitality experience is preferred.

Qualifications

• High school diploma or GED is required.
• Experience in front desk or hospitality is preferred.
• Strong communication and courteous guest interaction.
• Ability to operate basic office software and equipment.

Responsibilities

• Anticipate guests’ needs, respond promptly and acknowledge all guests.
• Provide gracious and efficient telephone service with accurate information.
• Complete all items on shift checklists and end of shift reports.
• Maintain daily ledger of events and document maintenance needs.
• Assist with reservations and concierge services, and keep areas organized.
• Handle cash and credit transactions with accuracy and integrity.

Skills

Front desk experience

Customer service

Multi-tasking

Attention to detail

English proficiency

Spanish helpful

Education

High school diploma or GED

Tools

Microsoft Word

Outlook

General office equipment

Calculator

Job description

We operate as a 7 day work week. Holiday's are required. Must be able to work weekends.Flexibility to work other shifts is a plus.

Job Description

Responsible for providing quality guest service as it pertains to service of tenant needs. Front desk operations to include: dealing with customer service issues and solutions, concierge services, and front desk liaison between guests, partners and tenants and The Forum management with the ability to handle all tasks in a gracious and professional manner. Accuracy with daily accounting procedures is a must.

Duties & Responsibilities

• Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
• Provide gracious and efficient telephone service as it relates to general services. Calls should be answered promptly and knowledgeably, always ensuring complete and accurate information.
• Complete all items as listed on shift checklists.
• End of shift reports
• Maintain a daily ledger of events to be provided in EOS.
• Take, record and relay messages accurately, completely, and legibly.
• Communicate pertinent information to designated departments/personnel.
• Provide Concierge service - knowledge of local restaurants, special events, attractions, and guest amenities.
• Keep the front desk as well as lobby areas clean and well organized.
• Assist with reservations calls in a professional manner.
• Legibly document maintenance needs and submit to the Manager.

Qualifications

• At least 6 months experience in a similar capacity.
• Basic knowledge and skill with using office equipment and software such as Microsoft Word, Outlook, internet, copy, fax, etc.
• Be able to work in a standing position for long periods of time (up to 5 hours).
• Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work with a minimum of supervision.
• Ability to satisfactorily communicate in English (speak, read, write) with guests, co-workers, and management to their understanding. Secondary language of Spanish is helpful but not a requirement
• Ability to accurately compute and manipulate mathematical calculations.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
• Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger.
• Ability to grasp, bend, and stoop; push or pull heavy loads weighing up to 75 lbs.; and lift and/or carry or otherwise move packages, boxes, and luggage.
• Punctuality and regular and reliable attendance.
• Honesty and Integrity

Night hours required.

Responsible for representing the ministry with a positive and professional attitude.

Responsible for taking care of guest requests at the front desk/reception.

High school diploma or general education degree (GED)

Previous front office or hotel experience preferred.

Ability to work with computers.

Ability to perform accurate functions using a calculator.

Ability to communicate, verbally, and in writing, effectively with guests and co-workers; respond to guest requests.

The ability to understand the tasks performed by a telephone operator, a reservation agent, a concierge, and a housekeeper.

Ability to handle cash and credit transactions.

Maintains professionalism at all times, demonstrating courtesy and respect to guests and co-workers.

Ability to multi-task and handle stress in busy seasons.

I certify that the answers given herein are true and complete to the best of my knowledge. I also authorize investigation of all statements contained in this application for employment as may be necessary in arriving at an employment decision. I hereby understand and acknowledge that, unless otherwise defined by applicable law, any employment relationship with this organization is of an "at will" nature, which means that the Employee may resign at any time and the Employer may discharge Employee at any time with or without cause. It is further understood that this "at will" employment relationship may not be changed by any written documentation or by conduct unless such change is specifically acknowledged in writing by an authorized executive of this organization. In the event of employment, I understand that false or misleading information given in my application or interview(s) may result in discharge. I understand, also, that I am required to abide by all rules and regulations of the Employer. By entering my name and date, I certify to the above statements.*