Front Desk Agent 2nd shift Part Time

Wyndham Hotels & Resorts; Springfield (OH); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading hotel chain seeks a Front Office Agent to provide exceptional service during guest check-in, stay, and checkout. Responsibilities include managing hotel operations, assisting with inquiries, and ensuring compliance with hotel standards. Candidates should possess customer service skills, a high school diploma, and a friendly demeanor. Join a dynamic hospitality team in Springfield, Ohio!

Qualifications

• High School diploma or equivalent required.
• Experience in a hotel or related field preferred.
• Effective verbal and written communication skills.

Responsibilities

• Provide courteous service to guests during check-in and checkout.
• Balance and prepare paperwork for shift closing.
• Answer inquiries regarding restaurants and entertainment.

Skills

Customer service

Effective communication

Multitasking

Attention to detail

Education

High School diploma or equivalent

College coursework in a related field

Tools

Front Desk computer system

Job description

Position: Front Office Agent

Location: Country Inn and Suites Springfield, 1751 West 1st Street, Springfield, OH 45504

Overview

The Front Office Agent is responsible for providing attentive, courteous, and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.

Responsibilities

1. Answer inquiries from guests regarding restaurants, transportation, entertainment, etc.
2. Follow all cash handling and credit policies.
3. Be aware of all rates, packages, and special promotions as listed in the Red Book.
4. Be familiar with all in-house groups.
5. Be aware of closed out and restricted dates.
6. Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.
7. Be familiar with hospitality terminology.
8. Have knowledge of emergency procedures and assist as needed.
9. Handle check-ins and checkouts in a friendly, efficient, and courteous manner.
10. Use proper two-way radio etiquette at all times when communicating with other employees.
11. Operate all relevant aspects of the Front Desk computer system.
12. Complete all tasks and duties on the shift checklist in a timely and efficient manner.
13. Complete a bucket check, room rate verification report, and housekeeping report.
14. Balance and prepare individual paperwork for shift closing according to hotel standards.
15. Maintain and market promotions and guest programs.
16. Maintain a clean work area.
17. Assist guests with safe deposit boxes.

Qualifications

1. College coursework in a related field is helpful.
2. Experience in a hotel or related field preferred.
3. High School diploma or equivalent required.
4. Computer experience required.
5. Customer service experience preferred.
6. Maintain a warm and friendly demeanor at all times.
7. Effective verbal and written communication skills with all levels of employees and guests.
8. Ability to listen, understand, and clarify concerns raised by employees and guests.
9. Ability to multitask and prioritize departmental functions to meet deadlines.
10. Approach all encounters with guests and employees in an attentive, friendly, courteous, and service-oriented manner.
11. Maintain regular attendance as per hotel standards.
12. High standards of personal appearance and grooming, including proper uniform and nametag.
13. Comply with hotel standards and regulations for safe and efficient operations.
14. Identify problem areas and implement solutions to improve productivity.
15. Handle problems effectively, including anticipating, preventing, and solving issues.
16. Understand and apply complex information from various sources.
17. Cross-train in other hotel-related areas.
18. Maintain confidentiality of information.
19. Show initiative by anticipating guest or operational needs.
20. Perform other duties as requested by management.

Note: This position is hourly. The job posting appears current and active.