Front Desk Agent

HVMG - Hospitality Ventures Management Group; Winston-Salem (NC); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Flexible scheduling

Access to earned wages before payday

Paid Time Off (PTO)

Paid holidays

Full healthcare benefits

401(k) with guaranteed match

Discounts on hotel and food & beverage

Job summary

HVMG - Hospitality Ventures Management Group is seeking a Front Desk Agent in Winston-Salem, NC. In this role, you'll be the first point of contact for guests, offering professional service and assistance during their stay. Responsibilities include checking guests in and out, addressing inquiries, and providing information about hotel services. Ideal candidates will possess effective communication skills and a warm demeanor. HVMG offers flexible scheduling, healthcare benefits, and opportunities for career advancement.

Qualifications

• Eligible to work in the United States.
• Ability to read, write, and communicate effectively in English.
• Ability to sit, stand, bend, kneel, and lift as required.
• Availability to work flexible schedules including evenings, weekends, and holidays.
• A warm, professional demeanor.

Responsibilities

• Provide warm, professional service to guests.
• Check guests in and out and answer inquiries.
• Assist guests with information about hotel services and attractions.

Skills

Customer service

Communication

Hospitality

Education

Combination of education and experience

Job description

Overview

As a Front Desk Agent, you will be the first point of contact for guests, providing warm, professional service throughout their stay.

Key Responsibilities

• You will be the friendly and attentive face of our hotel, ensuring guests receive a warm welcome and assistance throughout their stay.
• Your daily tasks will include checking guests in and out, answering inquiries, and providing information about hotel services and local attractions.
• You will report to the Front Office Manager or Front Office Supervisor.
• A career as a front desk agent can lead to opportunities in various roles within the hospitality industry, such as front office supervisor, front office manager, or even a management position in hotel operations.

Education & Experience

Hotel experience is always a plus! Applicants should have a combination of education and experience.

What You’ll Need to Succeed

• Eligible to work in the United States
• Ability to read, write, and communicate effectively in English
• Ability to sit, stand, bend, kneel, and lift as required—with or without reasonable accommodations
• Availability to work a flexible schedule, including evenings, weekends, and holidays if needed
• A warm, professional demeanor that reflects HVMG’s Culture of Excellence

Why Our Associates Love HVMG

• Career growth opportunities across our nationwide portfolio
• Flexible scheduling
• Access up to 40% of your earned wages before payday with PayActive
• Paid Time Off (PTO) and Paid Holidays
• Full healthcare benefits: medical, dental, and vision
• 401(k) with guaranteed 4% match and no vesting period
• Exclusive hotel and food & beverage discounts

Equal Employment Opportunity

HVMG is an equal opportunity employer. We will not discriminate against employees or applicants for employment on any basis prohibited by federal, state, or local laws. This policy governs all aspects of employment, including selection, job assignment, compensation, promotion, discipline, termination, and access to benefits and training.