Front Desk Agent

Cosmos Club; Washington (District of Columbia); On-site; USD 30,000 - 50,000; Full time

Job summary

Cosmos Club recherche un Agent de Réception à temps plein pour accueillir ses invités avec un service exemplaire. Le rôle consiste à gérer les réservations, répondre aux questions des clients et assurer une expérience fluide tout au long de leur séjour. Une attention particulière est accordée à la compétence en communication et à la capacité à travailler en équipe.

Benefits

Avantages 401k

Assurance santé complète

Repas préparés

Congés payés généreux

Qualifications

• Au moins 2 ans d'expérience dans un hôtel ou un club.
• Capacité à travailler efficacement avec des équipes diverses.
• Compétences en communication exceptionnelles, à l'écrit et à l'oral.

Responsibilities

• Gérer les enregistrements et les départs des clients.
• Répondre aux demandes des clients de manière précise et courtoise.
• Coordonner les besoins en chambres avec les équipes d'ingénierie et de nettoyage.

Skills

Communication

Organisation

Travail en équipe

Education

Expérience de 2 ans dans un établissement hôtelier ou similaire

Capacité à lire et écrire en anglais

Job description

Do you thrive in a team-oriented environment and believe collaboration is essential to success? Is delivering warm, personable service something you take pride in? Are you energized by the opportunity to provide world-class experiences for every guest?

If you answered yes, please know that Cosmos Club is seeking a Full-Time Front Desk Agent to further provide true hospitality to our distinguished members and guests.

Cosmos Club is looking for team members who believe in the impact of kindness and the power of teamwork. We strive to provide our members and guests an atmosphere of warmth, dignity, and elegance. If you would like to be a part of our mission, check out the position below!

JOB DESCRIPTION

Summary / Objective : Our Front Office Agent will have the opportunity to assist members and guests in all front office-related areas. The Agent receives and directs incoming telephone calls, takes overnight reservations including any special requests, handles cash transactions, and assists members and guests from check-in to check-out.

Essential Functions :

• Takes care of all members and guests at the front desk including check-ins, check-outs, making reservations and handling cancellations
• Delivers accurate, timely, and courteous responses to guest inquiries and fulfills all requests to ensure a seamless guest experience
• Coordinates room needs with members of the Engineering and Housekeeping teams

Other Duties : Please note this job description is not a comprehensive list of duties, responsibilities, or tasks that may be required for this position. Employees will have many opportunities other than those listed. Any questions regarding essential functions of this position may be asked at the time of contact.

Education and Experience :

• At least 2 years of experience in a hotel, club, or similar establishment preferred
• Must be able to read and write English
• Exceptional communication skills, both written and verbal
• Highly self-motivated and organized individual
• Outstanding ability to work effectively in teams of diverse people and organizations

Physical Demands : The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• While performing the duties of this job, the employee is regularly required to walk, talk, and hear. The employee frequently is required to use hands to finger, handle or feel and reach with hands and arms.

Benefits :

• Full-time position
• 401k benefits included
• Great Healthcare including Medical, Dental, and Vision Benefits
• Life Insurance, AD&D, Short- and long-term disability
• Expertly crafted shift meals
• Rate of pay will commensurate with experience
• Generous paid time off policy and holiday pay
• Opportunities to participate in company picnics, educations, contests, and more!

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