Front Desk Agent

Hyatt; Washington (District of Columbia); On-site; Full time

Job summary

Join a leading hospitality company as a Front Desk Clerk in Washington, DC, where your role is vital to enhancing guest experiences. You will engage with guests, address their needs, and contribute to a welcoming environment. Enjoy competitive wages and a comprehensive benefits package, including health plans and career advancement opportunities. If you have a passion for service and a friendly personality, this position is perfect for you.

Benefits

Medical/Dental/Vision Plans

401(k)

Tuition Assistance

Discounted Room Rates

Qualifications

• Passion for serving others and engaging with guests.
• High sense of responsibility and professionalism.

Responsibilities

• Assisting guests efficiently and courteously.
• Addressing guest concerns promptly.
• Maintaining high service and hospitality standards.

Skills

Customer Service

Communication

Problem Solving

Job description

Description

Front Desk & Guest Care

We are looking for people who have a passion for serving others! Working at the front desk places you at the heart of the hotel, where you will have the most interaction with our guests. Your role is crucial to the overall guest experience. Your proactive, responsive, and caring attitude will make a significant difference. If you enjoy engaging with others, have a winning personality, and a high sense of responsibility, this role is perfect for you! At Concord Hospitality, we foster a great company culture where everyone is valued and treated with respect.

Role Responsibilities:

As a Front Desk Clerk or Guest Services Clerk, your responsibilities include:

• Assisting guests efficiently, courteously, and professionally at all times.
• Maintaining a high level of service and hospitality.
• Promptly and effectively addressing guest concerns or issues to ensure satisfaction in a timely manner.
• Posting guest charges, collecting payments, and following all cash handling procedures as required by Concord.
• Handling guest mail and messages with respect for privacy and professionalism.
• Being knowledgeable about the hotel brand and various programs (travel programs, special offers).
• Communicating effectively with various departments and management regarding guest comments and concerns.
• Responding quickly to incoming calls, lobby visitors, and team members needing front desk assistance.
• Having full knowledge of hotel safety and emergency procedures.

Benefits (Full-Time Associates Only):

We offer competitive wages. Full-time associates are eligible for a comprehensive benefits package, including medical/dental/vision plans, life insurance, short-term and long-term disability options, 401(k), tuition assistance, discounted room rates at Concord-managed hotels, along with training, development, and career advancement opportunities.

Why Concord?

Our culture is built on five Cornerstones: Quality, Integrity, Community, Profitability, and Fun. We strive to provide a great work environment and hire the best associates in the market. At Concord, you are valued, and our 'Associate First' policy reflects our commitment to you. We engage our associates with fun activities and care about your development. If you're seeking a position with growth opportunities and a fun team environment, this job could be your ideal choice. We are proud to be an EEO employer M/F/D/V and maintain a drug-free workplace.

Range: $20.00 - $24.00

Equal Opportunity Employer

This employer is required to notify all applicants of their rights under federal employment laws. For more information, review the 'Know Your Rights' notice from the Department of Labor.

This position is at a location where Hyatt is not the employer. The employer may be a third-party management company responsible for employment benefits and obligations at this location.