Front Desk Agent

The Post Oak; Village of East Hampton (NY); On-site; USD 32,000 - 41,000; Full time

Benefits offered by this job

Training programs

Employee discounts

Flexible schedules

Benefit plans

PTO / Sick leave

Advancement opportunities

Volunteer opportunities

Inclusive culture

Job summary

Landry’s invites applications for a Front Desk Agent to greet guests, handle check-in/check-out, and provide information to ensure a memorable stay. This role emphasizes guest service excellence and teamwork within a fast-paced hotel environment.

The position offers structured growth programs, employee discounts across dining, retail, amusements and hotels, flexible schedules, and multiple benefit plans. Community volunteer opportunities and a respectful, inclusive work culture are highlighted

Qualifications

• Experience in guest services or hospitality preferred.
• Excellent communication and interpersonal skills.
• Ability to handle cash and basic billing procedures.

Responsibilities

• Deliver positive, courteous and professional guest service in all interactions.
• Register arriving guests by completing paperwork and obtaining payment information.
• Settle balances of departing guests by accepting payments and handling cash.
• Answer guest inquiries about entertainment or attractions and provide general information.
• Print and process routine reports and assist in training new staff.
• Promote positive public/employee relations at all times.
• Uphold guest relations and refer complaints to the appropriate personnel when unable to satisfy guests.
• Assist other departments with requirements pertinent to hotel guests.
• Maintain a clean, safe, hazard-free work environment in area of responsibility.
• Perform other duties as assigned.

Skills

Be friendly

Be accommodating

Inclusive and respectful

Team player

Guest-first attitude

Fast-paced environment

Job description

JOIN A WINNING TEAM! FRONT DESK AGENT

The Front Desk Agent will be responsible to act as our guests’ first point of contact during their stay and manage all aspects of their accommodation.

This isn’t just your next job – it’s your opportunity to be part of an amazing team that delivers on our promise to meet and exceed our guest’s experience the moment they walk through our doors! We offer structured programs for growth and career advancement and consider our employees to be our greatest asset.

What we offer you:

• Unparalleled training and development programs
• Generous employee discounts on dining, retail, amusements and hotels
• Flexible schedules
• Multiple benefit plans to suit your needs
• Paid time off or paid sick leave (based location)
• Opportunities for advancement
• Community volunteer opportunities with Landry’s League
• Positive and respectful work environment where diversity is valued

Responsibilities

• Consistently deliver positive, courteous and professional guest service in all interactions with guests, visitors, vendors and fellow employees
• Register arriving guests by completing appropriate paperwork and obtaining proper payment information
• Settle account balances of departing guests by accepting payment and handling cash drawer. Investigate and resolve general billing discrepancies
• Respond to guest inquiries concerning entertainment or attractions and provide guests with general information to ensure a pleasant stay in the hotel
• Print and process routine reports and may assist in the training of new departmental employees
• Promote positive public/employee relations at all time
• Uphold guest relations in a positive manner; refers guest to appropriate personnel if unable to satisfy guests' complaints
• Assist other departments with requirements they may have pertinent to hotel guests
• Maintain a clean, safe, hazard-free work environment within area of responsibility
• Performs any other duties as assigned

Qualifications

• Aspire to our “Be FAIR” ideals: Be Friendly, Accommodating, Inclusive and Respectful
• Are a Team Player with a guest first attitude
• Have prior restaurant experience (preferred)
• Have a passion for great food and great fun
• Are comfortable working in fast-paced environment

Learn more about Landry’s by visiting our website at www.landrysinc.com EOE

Posted Salary Range

USD $23.00 - USD $30.00 /Hr.

Tipped Position

This position does not earn tips