Front Desk Agent

Palm Restaurant Group; Town of East Hampton (NY); On-site; USD 32,000 - 41,000; Full time

Benefits offered by this job

Training programs

Employee discounts

Flexible schedules

Benefits plans

Paid time off

Advancement opportunities

Volunteer opportunities

Positive work environment

Job summary

Palm Restaurant Group is seeking a Front Desk Agent to be the guests' first point of contact and manage all aspects of their accommodation. This role emphasizes delivering courteous, professional service and handling registration, payments, and inquiries.

Join a team that values growth, offers extensive training, and provides opportunities for advancement. A fast-paced, guest-focused environment is expected, with benefits and flexible scheduling listed in the job description.

Qualifications

• Be friendly, accommodating, inclusive and respectful.
• Team player with a guest-first attitude.
• Prior restaurant experience preferred.
• Passion for great food and fun.
• Comfortable working in a fast-paced environment.

Responsibilities

• Deliver positive, courteous and professional guest service in all interactions.
• Register arriving guests and collect payment information.
• Settle balances and handle cash discrepancies when departing.
• Respond to guest inquiries about entertainment or attractions and provide information for a pleasant stay.
• Print and process routine reports and assist in training new staff.
• Promote positive public/employee relations at all times.
• Uphold guest relations and refer guests to appropriate personnel when needed.
• Assist other departments with hotel guest requirements.
• Maintain a clean, safe, hazard-free work area.
• Perform other duties as assigned.

Skills

Be FAIR values

Team player

Guest-focused

Restaurant experience (preferred)

Job description

FRONT DESK AGENT

The Front Desk Agent will be responsible to act as our guests’ first point of contact during their stay and manage all aspects of their accommodation.

Overview

This isn’t just your next job – it’s your opportunity to be part of an amazing team that delivers on our promise to meet and exceed our guest’s experience the moment they walk through our doors! We offer structured programs for growth and career advancement and consider our employees to be our greatest asset.

What We Offer You

• Unparalleled training and development programs
• Generous employee discounts on dining, retail, amusements and hotels
• Flexible schedules
• Multiple benefit plans to suit your needs
• Paid time off or paid sick leave (based on location)
• Opportunities for advancement
• Community volunteer opportunities with Landry’s League
• Positive and respectful work environment where diversity is valued

Responsibilities

• Consistently deliver positive, courteous and professional guest service in all interactions with guests, visitors, vendors and fellow employees
• Register arriving guests by completing appropriate paperwork and obtaining proper payment information
• Settle account balances of departing guests by accepting payment and handling cash drawer. Investigate and resolve general billing discrepancies
• Respond to guest inquiries concerning entertainment or attractions and provide guests with general information to ensure a pleasant stay in the hotel
• Print and process routine reports and may assist in the training of new departmental employees
• Promote positive public/employee relations at all times
• Uphold guest relations in a positive manner; refers guest to appropriate personnel if unable to satisfy guests' complaints
• Assist other departments with requirements they may have pertinent to hotel guests
• Maintain a clean, safe, hazard‑free work environment within area of responsibility
• Performs any other duties as assigned

Qualifications

• Aspire to our “Be FAIR” ideals: Be Friendly, Accommodating, Inclusive and Respectful
• Are a Team Player with a guest first attitude
• Have prior restaurant experience (preferred)
• Have a passion for great food and great fun
• Are comfortable working in fast‑paced environment

Learn more about Landry’s by visiting our website at www.landrysinc.com

EOE

Posted Salary Range USD $23.00 - USD $30.00 /Hr.

Tipped Position

This position does not earn tips