Front Desk Agent

Spire Hospitality; Town of North Elba (NY); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player in hospitality is seeking a dedicated Front Desk Agent to join their team. This role involves warmly welcoming guests and ensuring exceptional service throughout their stay. With a focus on creating memorable experiences, you'll be at the forefront of guest interactions, handling inquiries and resolving concerns with professionalism. The company offers a comprehensive benefits package, including early pay access, medical and dental coverage, and various discounts. If you're passionate about providing outstanding customer service and thrive in a dynamic environment, this opportunity is perfect for you.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401K Match

Paid Time Off

Hotel Discounts

Wellness Programs

Flexible Spending Accounts

Pet Discount Program

Identity Theft Protection

Qualifications

• One year of experience in customer service or a guest-facing role.
• Preferred: One year of Front Desk experience in hotels.

Responsibilities

• Deliver exceptional service and care to guests.
• Streamline check-in and check-out processes for guests.
• Resolve guest concerns with attentive service recovery.

Skills

Customer Service

Multitasking

Problem Solving

Communication

Education

High School Diploma

Tools

MS Suite (Outlook, Word, Excel)

Job description

Description

Seeking a resort experience that brings adventure to your stay? High Peaks Resort is the Lake Placid resort you've been waiting for: family-friendly, a great value, right in the thick of everything you come to the Adirondacks to enjoy - the lake, the mountains, the vibrancy of downtown. And we're close enough to nearby attractions such as the Olympic Center or The Wild Center in Tupper Lake that once you're here, you can easily enjoy the best of the Lake Placid region.

SPIRE Hospitality is a management company specializing in creating memorable guest experiences and delivering best-in-class service at our hotels and resorts across the country. We ensure you have the support, tools and opportunities you need to get the job done, grow as an individual, and excel in your hospitality career.

We offer a comprehensive full-time benefits package consisting of EARLY PAY OR EARNED WAGE ACCESS get paid before payday, medical, dental, vision, pet discount program, identity theft protection, pre-paid legal support, flexible spending accounts, matched 401K, life, critical accident or illness, short- & long-term disability, paid time off, wellness programs, wonderful hotel discounts and much more.

In this role, you'll warmly welcome our guests and provide exceptional service throughout their stay. You and the entire front desk team are dedicated to ensuring guest satisfaction by crafting remarkable and seamless experiences from the moment guests arrive. Your efforts will create unforgettable and unique memories that leave a lasting impression.

Essential Job Functions:

• Deliver unparalleled service, courtesy, and care to our guests


• Respond promptly and effectively to guest questions and requests


• Streamline the check-in and check-out process for guests


• Answer incoming phone calls with promptness and professionalism


• Excel at multitasking in a dynamic environment


• Resolve guest concerns with attentive service recovery


• Salary/Pay - $19.00 per hour

Physical Demands:

• Ability to lift, carry, push or pull 10 lbs


• Primarily standing for majority of shift

Qualifications:

Education:

• High school diploma or its equivalent

Experience:

• One year of Front Desk experience in hotels preferred


• One year of experience working in customers service or a guest-facing role required


• Full understanding and comfort working on a computer with MS Suite-Outlook, Word, Excel


• Previous experience with hotel systems a plus.

Spire Hospitality, LLC is an Equal Opportunity Employer, including disability and veterans

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.