Front Desk Agent

Motel + Studio 6; Town of Gates (NY); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player in hospitality is looking for a friendly Front Desk Agent to join their team. This role involves providing exceptional service to guests by assisting with check-in and check-out processes, answering inquiries, and ensuring room availability. Ideal candidates will possess strong communication skills, a customer-focused mindset, and the ability to handle challenges with a positive attitude. If you are passionate about delivering outstanding customer experiences and want to grow in a supportive environment, this opportunity is perfect for you.

Benefits

Flexible Scheduling

Career Advancement Opportunities

Competitive Compensation

Qualifications

• Friendly and outgoing personality with strong communication skills.
• Proficient in English; knowledge of other languages is a plus.

Responsibilities

• Assist guests with check-in/check-out and process payments.
• Monitor hotel operations and take reservations via phone and email.

Skills

Customer Service

Communication Skills

Problem Solving

Computer Literacy

Hospitality Knowledge

Education

High School Diploma or equivalent

Job description

Benefits/Perks

Flexible Scheduling

Career Advancement Opportunities

Competitive Compensation

Job Summary

We are seeking a positive, friendly Front Desk Agent to provide exceptional service to our hotel guests. The Front Desk Agent will assist guests with the check-in and check-out processes, issue room keys, and process payments. Responsibilities also include maintaining communication with housekeeping staff to coordinate room availability, answering guest inquiries, and completing paperwork promptly and accurately. The Front Desk Agent must possess excellent communication skills and the ability to stay positive even when faced with challenging situations. Your goal is to provide guests with an exceptional customer service experience.

Responsibilities

1. Monitor and maintain knowledge of hotel operations and activities
2. Take reservations and answer questions via phone, email, and in-person
3. Build rapport with guests and identify their needs through friendly conversation and open-ended questions
4. Describe the features and amenities of guest rooms
5. Ensure compliance with health and quality standards

Qualifications

1. Friendly and outgoing personality
2. Familiarity with hospitality industry standards
3. Proficient in English; knowledge of other languages is a plus
4. Computer literacy
5. Able to resolve issues with a customer-focused orientation
6. Able to lift 30 pounds