Front Desk Agent

The Grove Resort & Water Park Orlando; Town of Florida (NY); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Pet Discount Program

401K Matching

Paid Time Off

Hotel Discounts

Early Pay / Earned Wage Access

Job summary

The Grove Resort & Water Park Orlando in Winter Garden, FL is seeking a friendly Front Desk Associate to welcome guests and ensure a smooth check-in and check-out experience.

You will handle guest questions, assist with reservations, and operate the hotel's PMS system while coordinating with outlets across the property to deliver outstanding service. A high school diploma and at least one year in hospitality or customer service are preferred.

Qualifications

• High school diploma or equivalent.
• At least 1 year of Front Desk experience in hotels or guest services.
• Experience with MS Office (Outlook, Word, Excel) and hotel PMS systems is a plus.

Responsibilities

• Deliver excellent guest service at the front desk.
• Handle guest inquiries and requests promptly and courteously.
• Streamline check-in/check-out for a smooth guest flow.

Skills

Front Desk

Guest Service

Multitasking

Phone Etiquette

Education

High School Diploma

Tools

MS Office

OPERA PMS

OnQ PMS

Maestro PMS

Job description

The Grove Resort & Water Park Orlando
Winter Garden, FL 34787, USA

Description

Join the team at The Grove Resort & Water Park Orlando, where every day is an adventure! Located just six miles from Walt Disney World® Theme Parks, we offer employees the chance to be part of a dynamic, exciting workplace that delights guests from all over the world. With 787 condo‑style rooms, daily transportation to Orlando’s top attractions, and complimentary access to the award‑winning Surfari Water Park, our resort is the ultimate destination for family fun and relaxation. We also feature 6,000 square feet of meeting space, serene activities at Lake Austin Pier, and a variety of dining options, including Valencia Restaurant, Longboard Restaurant, and Alfresco Market.

Our latest addition, The Terraces at The Grove, brings a modern, adult‑centric retreat to our resort. Overlooking Lake Austin, this exclusive property boasts 160 rooms, a private pool with cabanas, a poolside bar (DYVE), a fire pit seating area, a gym, and BYTE, a grab‑and‑go market. Employees at The Grove enjoy working in a collaborative environment where they help create unforgettable memories for our guests while taking advantage of career growth opportunities in the heart of Orlando’s vibrant hospitality industry. If you're ready to work in an inspiring, energetic setting with an amazing team, we’d love to hear from you! Join us and make every day extraordinary!!

SPIRE Hospitality is a management company specializing in creating memorable guest experiences and delivering best‑in‑class service at our hotels and resorts across the country. We ensure you have the support, tools and opportunities you need to get the job done, grow as an individual, and excel in your hospitality career.

We offer a comprehensive full‑time benefits package consisting of EARLY PAY OR EARNED WAGE ACCESS get paid before payday, medical, dental, vision, pet discount program, identity theft protection, pre‑paid legal support, flexible spending accounts, matched 401K, life, critical accident or illness, short‑ & long‑term disability, paid time off, wellness programs, wonderful hotel discounts and much more!

In this role, you'll warmly welcome our guests and provide exceptional service throughout their stay. You and the entire front desk team are dedicated to ensuring guest satisfaction by crafting remarkable and seamless experiences from the moment guests arrive. Your efforts will create unforgettable and unique memories that leave a lasting impression.

Essential Job Functions:

• Deliver unparalleled service, courtesy, and care to our guests
• Respond promptly and effectively to guest questions and requests
• Streamline the check‑in and check‑out process for guests
• Answer incoming phone calls with promptness and professionalism
• Excel at multitasking in a dynamic environment
• Resolve guest concerns with attentive service recovery
• Perform duties across multiple outlets on the property as required.

Physical Demands:

• Ability to lift, carry, push or pull 10 lbs
• Primarily standing for majority of shift

Qualifications:

Education:

• High school diploma or its equivalent

Experience:

• One year of Front Desk experience in hotels preferred
• One year of experience working in customers service or a guest‑facing role required
• Full understanding and comfort working on a computer with MS Suite‑Outlook, Word, Excel
• Previous experience with hotel PMS systems a plus. Examples: OPERA, OnQ and Maestro.

Spire Hospitality, LLC is an Equal Opportunity Employer, including disability and veterans

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.