Front Desk Agent

careers-davidsonhospitality; Town of Florida (NY); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical coverage (tiered)

Dental & Vision

Teledoc access

Pet Insurance

Hotel discounts

Tuition reimbursement

Paid time off

Job summary

The Sunny, a Curio Collection by Hilton, invites you to join as a Front Desk Agent in Sunny Isles Beach. You will be the friendly face greeting guests, handling check-ins and check-outs, and addressing inquiries with care and professionalism to ensure a memorable stay.

Bring strong communication, cash handling experience, and a service-driven mindset to help guests discover local attractions and hotel amenities while collaborating with teams to deliver smooth, welcoming hospitality every day.

Qualifications

• Minimum prior experience in customer service, preferably in hospitality.
• Excellent communication and interpersonal skills.
• Cash handling experience required.
• Strong problem-solving abilities under pressure.
• Organizational and multitasking skills are essential.
• Flexible availability including evenings, weekends, and holidays.

Responsibilities

• Provide exceptional guest service and create a positive first impression.
• Efficiently manage guest check-ins and check-outs with accuracy.
• Respond promptly to inquiries and resolve issues with empathy.
• Assist guests with recommendations on attractions, dining, and hotel amenities.
• Collaborate with other departments to ensure seamless guest experiences.
• Maintain a clean, organized front desk area and accurate transactions.

Skills

Customer service

Communication

Cash handling

Problem solving

Organization

Multitasking

Availability evenings/weekends

Education

High School diploma or equivalent

Tools

Hotel PMS software

Job description

Property Description

The Sunny, a Curio Collection by Hilton, is a vibrant oceanfront destination in Sunny Isles Beach, offering a fresh take on the modern South Florida resort experience. The 340-room hotel combines thoughtful design, elevated hospitality, and a dynamic culinary scene with lively social spaces designed for both hotel guests and the local community.

With multiple dining concepts, a strong food and beverage program, and an engaging beachfront setting, The Sunny is designed to be more than a place to stay—it’s a destination where guests can connect, relax, and experience the energy of Sunny Isles Beach.

If you’re passionate about hospitality, energized by growth, and excited to create meaningful guest experiences, we invite you to explore your future with The Sunny.

Join us and help shape the future of beachfront hospitality in Sunny Isles Beach.

Overview

Are you a friendly and outgoing individual with a passion for creating memorable guest experiences? Join our team as a Front Desk Agent and be the welcoming face of our establishment. As a Front Desk Agent, you will play a pivotal role in ensuring our guests feel valued and cared for from the moment they arrive.

Summary:

• Provide exceptional customer service, creating a positive first impression for guests
• Efficiently handle guest check-ins and check-outs, ensuring accuracy and efficiency
• Respond promptly to guest inquiries and resolve any issues or complaints with professionalism and empathy
• Assist guests with recommendations and information about local attractions, dining options, and hotel amenities
• Collaborate with other departments to ensure seamless guest experiences
• Maintain a clean and organized front desk area
• Handle cash and credit card transactions accurately
• Demonstrate a strong attention to detail and a proactive approach to guest satisfaction

Join our team and embark on a rewarding career in hospitality, where you can make a difference in our guests' stay.

Qualifications

• Previous experience in a customer service role, preferably in a hotel or hospitality environment
• Excellent communication and interpersonal skills
• Previous cash handling experience required
• Strong problem-solving abilities and the ability to remain calm under pressure
• Proficiency in computer systems and knowledge of hotel property management software
• Outstanding organizational and multitasking skills
• Availability to work flexible schedules, including evenings, weekends, and holidays
• High School diploma or equivalent

Benefits

Davidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US. A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners’ mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company. In keeping with the company’s heritage of delivering value, Davidson is comprised of four highly specialized operating verticals: Davidson Hotels, Pivot, Davidson Resorts and Davidson Restaurant Group.

In keeping with the company’s heritage of delivering value to its owners and team members, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families.

• Multiple Tiers of Medical Coverage
• Dental & Vision Coverage
• 24/7 Teledoc service
• Free Maintenance Medications
• Pet Insurance
• Hotel Discounts
• Tuition Reimbursement
• Paid Time Off (vacation, sick, bereavement, and Holidays).
• 401K Match

Working at Davidson is like nowhere else. It’s less of a job, more of a calling. It’s part career, part revolution. Because whatever you do here, you play a part in helping redefine the way quality hospitality is delivered to our guests, our clients, our partners, and each other.EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual OrientationDavidson Hospitality is a drug free workplace. Pre-employment drug test and background check required. We participate in E-Verify.