FRONT DESK AGENT

WinStar World Casino Resort; Thackerville (OK); On-site; Full time

Job summary

Join a leading hotel as a Front Desk Agent overseeing guest check-ins/outs, handling inquiries, and ensuring exceptional guest experiences. This role offers dynamic work in a fast-paced environment, with opportunities for growth and employee benefits, while maintaining a professional appearance.

Benefits

Employee Benefits including health plans

Opportunities for advancement and career development

Qualifications

• Previous experience in the hospitality industry is a plus.
• Fluent in English, both written and spoken.
• Able to handle sensitive guest information with confidentiality.

Responsibilities

• Manage guest registrations, check-ins, and check-outs.
• Respond to inquiries while maintaining a positive attitude.
• Maintain the cleanliness of the front desk and lobby areas.

Skills

Strong Communication Skills

Attention to Detail

Multitasking Ability

Tech-Savvy

Education

Experience in Hospitality

Job description

Front Desk Agent

Thackerville, OK

Join Our Team as a Front Desk Agent!

Are you passionate about delivering exceptional service and creating unforgettable experiences for guests? We’re looking for an enthusiastic, customer-focused individual to be the first point of contact for our guests, providing warm welcomes and seamless assistance during check-ins and check-outs. If you’re excited to work in a dynamic, fast-paced environment and enjoy helping people, this could be the perfect role for you!

$16 to $18 per hour

What You’ll Do

• Create Unforgettable Experiences: Be the heart of guest satisfaction by ensuring every guest feels welcome and valued from the moment they arrive.
• Seamless Check-Ins & Check-Outs: Manage guest registrations, check-ins, and check-outs with precision and a smile.
• Handle Guest Requests & Inquiries: Respond to phone calls, reservations, and inquiries with a positive attitude and a helpful approach, offering guests valuable information about the hotel and surrounding area.
• Support Revenue Management: Play a key role in driving the hotel's revenue strategy by accurately managing guest preferences and room assignments.
• Resolve Guest Concerns: Tactfully handle guest concerns and provide resolutions that leave a lasting positive impression.
• Collaborate Across Teams: Work closely with departments to ensure guests receive outstanding service and their needs are always met.
• Maintain a Welcoming Environment: Keep the front desk and lobby areas spotless, ensuring every guest feels right at home.
• Stay Prepared: Follow emergency procedures and be an active participant in the hotel’s Safety Committee to ensure the safety of both guests and staff.
• Adapt to Business Needs: Be flexible and ready to work various shifts to support our business needs, ensuring a smooth operation at all times.
  
  

What You Need To Succeed

• Passion for Hospitality: Previous experience in the hospitality industry is a plus, but a positive attitude and willingness to learn are key!
• Strong Communication Skills: You’ll need to be a confident communicator, fluent in English, both written and spoken.
• Attention to Detail: Your organizational and problem-solving skills will help you excel in a fast-paced, ever-changing environment.
• Tech-Savvy: Comfortable using computer systems and applications related to guest reservations and reporting.
• Confidentiality: You’ll handle sensitive guest information, so integrity and confidentiality are a must.
• Multitasking Ability: You’ll need to juggle multiple tasks while maintaining a calm and friendly demeanor.
  
  

Additional Perks & Requirements

• Uniform & Grooming: You’ll be representing the hotel, so a neat, clean, and professional appearance is a must.
• Physical Demands: Must be able to lift up to 25 pounds, bend, reach, and move around your workspace comfortably.
• Safety First: Be trained in Personal Protective Equipment (PPE) and follow safety procedures for the well-being of all.
• Training & Certification: CPR and First Aid certification is a bonus, and we’ll support you in obtaining any necessary certifications.
  
  

Why Join Us?

• Dynamic Work Environment: Work alongside a dedicated team of professionals in a hotel that’s known for its commitment to excellence.
• Growth Opportunities: We support your career development and provide opportunities for advancement within our company.
• Employee Benefits: Enjoy a range of benefits designed to support your well-being, including health plans and discounts.
  
  

If you’re ready to bring your hospitality skills to an exciting, fast-paced environment, we’d love to hear from you. Apply today and take the first step toward a fulfilling career with us!

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Position Information

Company: Winston Hospitality, Inc.

Position: Front Desk Agent

Status: Full Time

Shift: Second (Afternoon)

Req #: 10600329

Date Posted: May 16, 2025

Location: 21444 World Way Drive, Thackerville, US, OK, 73459

Job Category: Staff