Front Desk Agent

White Lodging Services, Inc.; Teaneck Township (NJ); On-site; USD 30,000 - 40,000; Full time

Job summary

Join a leading hospitality company where you'll create unforgettable memories for guests. As part of the front desk team, you'll provide exceptional service, ensuring guest satisfaction and fostering meaningful connections. With opportunities for personal and professional growth, this role emphasizes communication, flexibility, and a positive attitude. Enjoy comprehensive benefits including medical insurance, paid time off, and discounts on hotel services.

Benefits

Comprehensive Medical, Dental, and Vision Insurance

Vacation and Paid Time Off (PTO)

Wellness benefits

Option for DailyPay

Tuition Reimbursement Program

Discounts on hotel rooms, dining, and entertainment

401(k) savings plan

Qualifications

• Previous hospitality experience is a plus but not required.

Responsibilities

• Provide the highest quality of service to guests.
• Check guests in and out efficiently.
• Respond to and resolve guest concerns.

Skills

Communication

Customer Service

Flexibility

Adaptability

Teamwork

Positive Attitude

Job description

Summary:

At White Lodging, we know that the hospitality business, like life, is about how you make people feel. Here, you'll have the opportunity to create unforgettable memories for our guests by providing exceptional service and fostering meaningful connections. We aim to create an environment that allows you to grow personally and professionally. Join our team and help us bring the virtue of hospitality to life.

Responsibilities

1. What You'll Do
2. Provide the highest quality of service to guests, anticipating and exceeding their expectations.
3. Check guests in and out efficiently and in a friendly manner.
4. Follow all cash handling and accounting procedures, including hotel credit and check cashing procedures.
5. Develop knowledge of hotel staff, services, hours, room locations, rates, amenities, and surroundings.
6. Assist in maintaining the cleanliness of the lobby and entrance.
7. Ensure security and confidentiality of all guest and hotel information.
8. Respond to and resolve guest concerns or complaints effectively.
9. Perform other duties as assigned.
10. What You'll Bring
11. Strong communication skills.
12. A passion for customer service.
13. Flexibility and adaptability to various situations.
14. A desire to work as part of the front desk team.
15. Outgoing personality with a positive attitude.
16. Previous hospitality experience is a plus but not required.
17. Ability to stand and move at a fast pace for long periods; availability to work weekends and holidays as needed.

Other Information

• Comprehensive Medical, Dental, and Vision Insurance.
• Vacation and Paid Time Off (PTO).
• Wellness benefits, including counseling sessions and virtual doctor visits.
• Option for DailyPay—choose when you get your paycheck.
• Tuition Reimbursement Program.
• Discounts on hotel rooms, dining, and entertainment.
• 401(k) savings plan.

White Lodging is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all associates.

Location Code: 2505