Front Desk Agent

Paramount Hospitality Management; Tangelo Park (FL); On-site; USD 28,000 - 36,000; Full time

Job summary

Join a leading hospitality company as a Guest Service Agent at Avanti International Resort, focused on creating memorable experiences through exceptional customer service. This role involves managing guest interactions, supporting front desk operations, and upholding a professional environment. Ideal candidates are skilled communicators with a passion for hospitality and teamwork.

Qualifications

• Good communication skills both written and verbal.
• Must possess extensive level of customer service.
• Ability and willing to work varied shifts and days.

Responsibilities

• Handle all guest interactions and requests professionally.
• Ensure efficient guest registration and check-out procedures.
• Balance work on each shift and maintain confidentiality of guest information.

Skills

Communication skills

Customer service

Organizational skills

Education

High School Diploma

Job description

Imagine making a career of creating memorable guest experiences at Avanti International Resort. We use fun and teamwork to make every moment count. We empower each other to provide exceptional service.

Want to be part of a growing company with commitment to train and develop, true passion for service, come and be part of the team!

The Guest Service Agent's primary function is to handle all guest interactions and guest requests. Additionally, the GSA will be cross trained to assume PBX operator support. This position is the first point of contact for guests and is responsible for representing the Resort in a professional manner and provide outstanding customer service to both internal and external guests, clients and vendors. This position exemplifies the Hotel brand and culture.The GSA/PBX Operatoris responsible for ensuring a hospitable and smooth operation of all Front Desk functions.

Responsibilities:

• Must have complete knowledge of Resort features, services and amenities.
• Must have knowledge of all types of rooms available and layout.
• Must have a full understanding of the property management system
• Must have knowledge of all Resort and departmental policies and procedures.
• Answer incoming calls. Obtain necessary information before transferring call to proper department/person.
• Responsible for wake-up calls.
• Ensure efficient and complete guest registration, serving and check-out procedures
• Select room assignments, ensure credit is obtained and collect payment upon departure
• Must balance work on each shift
• Create a high level of guest satisfaction to increase guests’ service level standards to meet and exceed the guests’ expectations
• Follow all established P & P as it pertained to assigned work area
• Must complete daily checklist as required
• Maintain guests confidentially in regard to all guest information
• Block rooms for incoming VIP’s and groups
• Assist in all front office, reservation and other guest related areas as required
• Offer friendly and courteous service at all times
• Operate in compliance with all local, state and federal laws and government regulations
• Maintain and ensure a high level of professionalism throughout the department and staff
• Ensure a pleasant and safe work environment
• Ensure a good working relationship with all departments
• Assist in all property emergency procedures

Job Requirements:

• High School Diploma
• Ability and willing to work varied shifts and days
• Good organizational skills
• Able to work on your feet for long periods of time
• Excellent communication skills both written and verbal
• Must possess an extensive level of customer service

Paramount Hospitality Management is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.