Front Desk Agent

InnVentures; Spokane Valley (WA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Paid time off

401(k) plan

Daily pay

Hotel benefits

Job summary

InnVentures in Spokane Valley is seeking a Front Desk Agent to greet guests and ensure a smooth check-in and check-out experience. You will be the first and last impression, delivering friendly, efficient service and resolving questions and requests promptly.

Responsibilities include handling reservations, answering inquiries about local area and hotel facilities, coordinating with other departments, and maintaining accurate cash handling and guest records with courteous professional

Qualifications

• Guest-facing customer service experience in a fast-paced environment.
• Strong verbal and written communication skills.
• Ability to read, write, type and use basic technology.
• Ability to stand for a full shift and lift at least 25 pounds.
• Available to work evenings, weekends and holidays.

Responsibilities

• Check guests in and out with a friendly, efficient approach.
• Coordinate with departments to fulfill guest requests.
• Answer questions about local area and facilities.
• Provide reservations by phone and manage guest communications.

Skills

Customer service

Verbal communication

Written communication

Cash handling

Teamwork

Education

No degree required

Tools

POS system

Reservation system

Job description

InnVentures Overview

Driven by an innovative, entrepreneurial spirit, InnVentures has a culture of building teams that produce winning results. We operate over 75 hotels in 20+ states for some of the Nation’s largest REIT’s and private real estate owners, in addition to a large portfolio of individual and family-owned hotels. Throughout our 40-year history we have established proven methods of management, development, and revenue maximization resulting in a trusted acumen for operating major hotel brands.

Location

Residence Inn Spokane Valley, WA

Overview

Apply your outgoing personality and ability to connect with others to create memorable guest experiences! As a Front Desk Agent, you will be the first impression for our guests upon arrival and throughout their stay you will build lasting impressions and gain loyal guests by handling all questions, requests and complaints promptly and courteously.

We offer eligible employees a number of benefits to enhance their health and well-being:

• Group insurance, including medical, dental, vision and company-paid life insurance.
• Paid time off
• Company-matched 401(k) plan
• Voluntary benefits including short term disability, long term disability, accident, life, critical illness and Flexible Spending Account
• Life enrichment benefits including hotel benefits, employee assistance program, leadership development program and more!
• Get paid daily

Responsibilities

• Ensure that all guests receive a friendly, efficient and error-free check-in and check-out experience.
• Handle continuous requests in a fast paced environment by coordinating with other departments to ensure all guest requests are met.
• Answer questions regarding the local area and facilities and be able to give proper directions and resources to positively influence each guest’s stay.
• Demonstrate proper phone etiquette including transferring calls, taking messages and making reservations.
• Follow proper cash handling procedures and be able to post and reconcile charges applied to guest receipts.
• Support the goals of the hotel through teamwork and collaboration with all departments.

Qualifications

Previous customer service experience where you have been guest facing in a fast-paced environment is ideal. To be successful in this role, you need strong verbal and written communication skills. You must be able to read, write, type and use basic technology. This job requires you to stand for an entire shift and you also must be able to lift at least 25 pounds. Applicants must be available to work evenings, weekends and holidays.