Front Desk Agent

Recess; Savannah (GA); On-site; USD 29,000 - 42,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

401(k) with company match

Paid time off and holidays

Complimentary daily team meals

Employee hotel and dining discounts

Job summary

Recess Hotel & Club in Savannah is seeking a passionate Front Desk Agent to set the tone for a luxurious guest experience as we open in Fall 2026. You will welcome guests, manage check-in/out, address requests, and coordinate across teams to ensure memorable stays.

This on-site role emphasizes hospitality, brand standards, and warm, proactive service in a developing, community-focused hotel.

Qualifications

• Hard-working team player with a positive attitude and strong attention to detail.
• Passionate about hospitality and delivering elevated service.
• Able to multitask and make decisions in a fast-paced environment.
• Excels at verbal and written communication.
• Excellent presentation and grooming standards.
• Previous experience with property management systems is a plus.
• Able to endure abundant physical movement in various work areas.

Responsibilities

• Provide welcoming and exceptional service upon guest arrival and for the duration of their stay to create a fun, meaningful experience for guests
• Check-in and check-out guests according to resort procedure
• Address guest requests, challenges or complaints in a friendly, attentive and timely manner
• Effectively communicate Front Office and guest needs to management or other departments
• Manage reservations and VIP guest amenities/requests
• Maintain a working knowledge of resort operations, the Bardo brand and available guest services and resort programming
• Maintain and uphold brand, operational, culture and service standards in all guest areas and across the resort

Job description

Recess is where the everyday takes a break.

Opening in Fall 2026, Recess Hotel & Club is bringing a new kind of hospitality to the heart of Savannah. Housed within the historic Manger Building, Recess blends a 221‑room lifestyle hotel with a members club, rooftop pool, French brasserie, wellness club, coworking spaces, and lively social venues—all designed around one simple idea: life is better when there's room to play.

Recess is the newest project from Left Lane, the team behind Hotel Bardo Savannah. In just one year, Bardo has earned Condé Nast Traveler’s inaugural Triple Crown distinction—recognizing hotels that have achieved the publication’s Hot List, Gold List, and Readers’ Choice Awards—along with the inaugural Michelin Key designation and recognition from Travel + Leisure as one of the Best New Hotels of the Year. It’s this same commitment to thoughtful hospitality and unforgettable experiences that we’re bringing to Recess.

We’re building more than a hotel. We’re building a team of people who believe great hospitality is thoughtful, personal, and a little unexpected. Whether you’re welcoming guests, creating memorable meals, keeping the operation running seamlessly, or leading a team, every role helps shape the Recess experience from day one.

If you’re curious, collaborative, and excited by the opportunity to build something from the ground up, we’d love to meet you.

About the role

Our team at Recess Hotel & Club is looking for a passionate and dynamic Front Desk Agent to create a welcoming, luxurious experience for our guests. This individual will set the tone for the guest experience, anticipating and fulfilling requests to ensure that each has an unforgettable experience. The ideal candidate is enthusiastic about making great impressions and delivering exceptional service at all times.

What you'll do

• Provide welcoming and exceptional service upon guest arrival and for the duration of their stay to create a fun, meaningful experience for guests
• Check‑in and check‑out guests according to resort procedure
• Address guest requests, challenges or complaints in a friendly, attentive and timely manner
• Effectively communicate Front Office and guest needs to management or other departments
• Manage reservations and VIP guest amenities/requests
• Maintain a working knowledge of resort operations, the Bardo brand and available guest services and resort programming
• Maintain and uphold brand, operational, culture and service standards in all guest areas and across the resort

Qualifications

• Hard‑working team player with a positive attitude and strong attention to detail
• Passionate about hospitality and providing elevated service, and possess a desire to learn
• Able to multitask and make decisions in a fast‑paced environment
• Excels at verbal and written communication
• Excellent presentation and grooming standards
• Previous experience with property management systems is a plus
• Able to endure abundant physical movement in various work areas
• Able to maintain a friendly and welcoming demeanor when addressing guests

Physical Requirements

• Ability to stand and walk for extended periods
• Ability to lift and carry up to 50 pounds
• Ability to bend, reach, stoop, and move banquet equipment as needed
• Ability to work evenings, weekends, holidays, and flexible schedules based on business demands

Why Recess?

Build something from the beginning.

• Join the opening team behind one of Savannah’s most anticipated lifestyle hotels and help shape the guest experience from day one

Take care of yourself.

• Medical, dental, vision, and wellness benefits for eligible full‑time team members
• Company‑matched 401(k) with fast vesting
• Up to 20 days of paid time off, paid holidays, and a paid birthday
• Complimentary daily team member meal

Experience the brand.

• Complimentary two‑night stay at Hotel Recess & Club Savannah
• Team member discounts on dining, Saltgrass Spa treatments, retail, and the Cooking School at Saint Bibiana
• Complimentary fitness classes

Travel farther.

• Employee rates at select Leading Hotels of the World properties
• Discounts at Highgate hotels worldwide

Grow with Left Lane.

• Referral incentives and guest recognition programs
• Career development opportunities across a growing hospitality portfolio
• The opportunity to help shape one of hospitality’s most exciting lifestyle brands