Front Desk Agent

huntington-hotel-group; San Jose (CA); On-site; USD 38,000 - 52,000; Full time

Job summary

Huntington welcomes you to join our hospitality team as a Guest Experience Specialist. In this role you will greet guests, handle check-ins and check-outs, manage room assignments, and provide information on events, dining, and local attractions to ensure memorable visits.

You will work with a friendly, professional front desk team, uphold service standards, process payments, and coordinate with other departments to resolve issues and deliver outstanding guest experiences.

Qualifications

• High School diploma or equivalent required.
• Customer service experience with a talent for making people feel welcome.
• Previous hotel front desk experience is a plus but not required.

Responsibilities

• Greet guests warmly and provide front desk support.
• Manage room assignments and key distribution.
• Inform guests about events and local amenities.
• Handle check-ins/check-outs efficiently and accurately.
• Process guest payments and prepare invoices.
• Maintain organized, clean, and safe front desk area.
• Promote hotel packages and services.
• Assist with guest communications and transportation as needed.
• Log guest feedback and escalate issues.
• Coordinate with departments to meet guest needs.

Skills

Communication

Flexibility

Hospitality mindset

Professionalism

Attention to detail

Guest services

Education

High School Diploma

Tools

PMS Software

Billing software

Job description

Join the Huntington Hospitality Team!

Your Career Starts Here — Let's Redefine Hospitality Together!

At Huntington, we're not just managing and developing world‑class Marriott and Hilton branded hotels—we're shaping the future of hospitality. If you're passionate about guest experiences and eager to grow in a dynamic, fast‑paced environment, your next adventure starts here.

Why Huntington?

• Career Growth: Learn from industry leaders and gain hands‑on experience.
• Innovative Culture: Thrive in a team that values creativity, performance, and fresh ideas.
• Vibrant Team: Work alongside passionate professionals committed to excellence.

Position: Guest Experience Specialist

Reports To: Front Office Manager

What You'll Do:

• Be the friendly face of our hotel, greeting guests with warmth and professionalism.
• Efficiently manage room assignments and key distribution.
• Stay informed about hotel events, ensuring smooth guest experiences.
• Handle check-ins and check-outs seamlessly, creating memorable first and last impressions.
• Process payments and prepare accurate guest invoices.
• Keep the front desk organized, clean, and safe.
• Serve as the go‑to expert for hotel amenities and local hotspots.
• Recommend top dining, entertainment, and shopping options nearby.
• Manage guest communications, including mail and messages, with discretion.
• Coordinate transportation arrangements like a pro.
• Respond calmly and effectively during emergencies.
• Answer calls promptly with a friendly, professional demeanor.
• Assist guests with in‑room features for maximum comfort.
• Log and follow up on guest feedback to ensure satisfaction.
• Communicate guest needs to the right departments quickly and clearly.
• Resolve billing issues with attention to detail and accuracy.
• Handle transactions securely and with integrity.
• Master property management systems and tech tools to streamline operations.
• Promote current rates, offers, and hotel packages with enthusiasm.
• Conduct engaging tours of guestrooms and meeting spaces for prospective guests.
• Jump in wherever needed with a positive, can‑do attitude.

What We're Looking For:

• High School diploma or equivalent required.
• Customer service experience with a talent for making people feel welcome.
• Previous hotel front desk experience is a plus but not required.

Key Skills for Success:

• Strong communication skills: read, write, and speak clearly and confidently.
• Flexible schedule: available for varied shifts as business demands.
• Hospitality mindset: anticipate guest needs and deliver personalized service.
• Professionalism: maintain a polished appearance and demeanor.
• Attention to detail: actively listen and focus on guest interactions.
• Ready to launch your hospitality career?