Front Desk Agent

huntington-hotel-group; Millbrae (CA); On-site; USD 24,796 - 33,062; Full time

Job summary

Huntington is seeking a Guest Experience Specialist to join our hospitality team in Millbrae, CA. You will greet guests, manage check-ins/outs, handle payments, and assist with room assignments and amenities, ensuring memorable first and last impressions.

The role emphasizes exceptional customer service, strong communication, and the ability to navigate hotel systems. Previous front desk experience is a plus, but a high school diploma and a passion for guest satisfaction are essential.

Qualifications

• High School diploma or equivalent required.
• Customer service experience with a talent for making people feel welcome.
• Previous hotel front desk experience is a plus but not required.

Responsibilities

• Greet guests with warmth and professionalism.
• Manage check-ins and check-outs efficiently and accurately.
• Handle payments and prepare guest invoices.
• Keep front desk organized, clean, and secure.
• Provide information on hotel amenities and local attractions.
• Coordinate transportation for guests and respond to emergencies.

Skills

Customer service

Front desk

Communication skills

Flexible schedule

Education

High School diploma

Job description

Pay rate $21.00/hr

Join the Huntington Hospitality Team!

Your Career Starts Here — Let's Redefine Hospitality Together!

At Huntington, we're not just managing and developing world-class Marriott and Hilton branded hotels—we're shaping the future of hospitality. If you're passionate about guest experiences and eager to grow in a dynamic, fast-paced environment, your next adventure starts here.

Why Huntington?

• Career Growth: Learn from industry leaders and gain hands-on experience.
• Innovative Culture: Thrive in a team that values creativity, performance, and fresh ideas.
• Vibrant Team: Work alongside passionate professionals committed to excellence.

Position: Guest Experience Specialist

Reports To: Front Office Manager

What You'll Do:

• Be the friendly face of our hotel, greeting guests with warmth and professionalism.
• Efficiently manage room assignments and key distribution.
• Stay informed about hotel events, ensuring smooth guest experiences.
• Handle check-ins and check-outs seamlessly, creating memorable first and last impressions.
• Process payments and prepare accurate guest invoices.
• Keep the front desk organized, clean, and safe.
• Serve as the go-to expert for hotel amenities and local hotspots.
• Recommend top dining, entertainment, and shopping options nearby.
• Manage guest communications, including mail and messages, with discretion.
• Coordinate transportation arrangements like a pro.
• Respond calmly and effectively during emergencies.
• Answer calls promptly with a friendly, professional demeanor.
• Assist guests with in-room features for maximum comfort.
• Log and follow up on guest feedback to ensure satisfaction.
• Communicate guest needs to the right departments quickly and clearly.
• Resolve billing issues with attention to detail and accuracy.
• Handle transactions securely and with integrity.
• Master property management systems and tech tools to streamline operations.
• Promote current rates, offers, and hotel packages with enthusiasm.
• Conduct engaging tours of guestrooms and meeting spaces for prospective guests.
• Jump in wherever needed with a positive, can-do attitude.

What We're Looking For:

• High School diploma or equivalent required.
• Customer service experience with a talent for making people feel welcome.
• Previous hotel front desk experience is a plus but not required.

Key Skills for Success:

• Strong communication skills: read, write, and speak clearly and confidently.
• Flexible schedule: available for varied shifts as business demands.
• Hospitality mindset: anticipate guest needs and deliver personalized service.
• Professionalism: maintain a polished appearance and demeanor.
• Attention to detail: actively listen and focus on guest interactions.