Front Desk Agent

Noble House Hotels & Resorts; San Diego (CA); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Meal provided

Travel discounts

Career advancement opportunities

Tips and incentives

Pay before Payday

Job summary

Kona Kai San Diego Resort is seeking a Front Desk Agent to welcome guests, handle check-ins/outs, and respond to requests at our island-inspired resort on Shelter Island. You will be the face of the arrival experience, delivering friendly, efficient service and ensuring guest satisfaction.

Join a dynamic team within Noble House Hotels & Resorts, with opportunities for growth and a fun, professional work culture. Candidates should be flexible with shifts, including AM/PM and overnight potential.

Qualifications

• Friendly, guest-focused service mindset.
• Strong communication, and interpersonal skills.
• Ability to multitask and stay organized during busy shifts.
• Punctual and reliable with a positive attitude.

Responsibilities

• Greet and assist guests during check-in and check-out.
• Respond to guest requests and coordinate with departments as needed.
• Maintain a professional, welcoming front desk presence.

Skills

Customer service

Communication

Multitasking

Punctuality

Word/Excel & PMS

Tools

Property Management System

Job description

Kona Kai San Diego Resort is a boutique urban resort located on Shelter Island. With 170 guestrooms, Kona Kai Resort is home to Vessel Restaurant + Bar, SpaTerre, a marina and a private club, all located just minutes from downtown San Diego. We are currently seeking a positive, hard-working, self-motivated individuals to join our fantastic team as our Front Desk Agent at our island-inspired resort.

Job Type

Full-time

Description

Kona Kai San Diego Resort is a boutique urban resort located on Shelter Island. With 170 guestrooms, Kona Kai Resort is home to Vessel Restaurant + Bar, SpaTerre, a marina and a private club, all located just minutes from downtown San Diego. We are currently seeking a positive, hard-working, self-motivated individuals to join our fantastic team as our Front Desk Agent at our island-inspired resort.

OUR CULTURE | INDIVIDUAL DISTINCTIVE, COLLECTIVE SOUL

The Kona Kai San Diego is part of Noble House Hotels & Resorts: a curated collection of 23+ unique hotels around the Americas, distinctly unique in location and soul. Our best performers are independent thinkers, get creative and make decisions without too many corporate SOPs. They tend to be goal-oriented, financially sound, with a fair amount of grit. We look for people with high integrity and a positive, flexible mindset. Our properties are not one-size-fits-all. And neither are our people.

THE JOB

This role will report to: The Front Office Manager and Director of Operations. We are currently seeking an individual who wants to be part of the Kona Kai culture and serve with a purpose. We are seeking a Front Desk Agent to assist us in creating a world-class environment that will enable our guests to connect with our fine establishment. The Front Desk Agent is a key dynamic position in the resort's Rooms Division. As the Front Desk Agent, your friendly, energetic and professional personality will be the face of the arrival team. In this position, you will assist our guests with check-in, out and any request they have during their stay. Your standard response will become 'yes, absolutely!'.

Requirements

• Flexibility with Schedule. (AM, PM & potentially Overnight)
• Maintain Positive relations with our valuable guests and team members.
• Desire to learn and deliver guest service experience.
• Ensure high level of service is always maintained.
• Computer literacy; Word, Excel & Property Management Systems.
• Must be well groomed.
• Must be punctual and ready to start their day.
• Strong communication skills.
• Maintains a clean and tidy work environment.
• Must be able to multitask.
• Hospitality experience preferred or Front desk guest service
• Lastly, Have Fun!

Benefits

• Meal provided every shift
• Great travel discounts at hotels across CA and throughout US
• Entry level position into the hospitality industry
• Career advancement opportunities
• Tips and incentives are part of the job!
• Pay before Payday!
• Travel discounts at partner Noble House Hotels around the country
• Nationwide discount program (including theme parks, MLB, NFL, and concert tickets)

Salary

24.55

Notice of AI Use in Job Application Review

As part of our commitment in creating a fair, efficient, and consistent hiring process we may use artificial intelligence (AI) to help our recruiting teams organize, summarize, and analyze information provided by candidates, including resumes, application responses, and other materials submitted during the application process.AI may be used to identify patterns, highlight relevant skills, and experience, and assist in comparing a candidate’s qualifications with the requirement of a specific role. These tools are to improve efficiency and consistency while supporting more informed hiring decisions, which will ultimately be made by the hiring team.

Diversity and Inclusion

At Kona Kai San Diego, we take pride in supporting our initiatives towards Diversity, Equity, Inclusion and Accessibility. We have established a hotel committee to bring together a variety of thoughts, perspectives, and expressions - and we would love for you to share yours with the team!

Noble House Hotels & Resorts are proud to encourage and support an environment where everyone can be a successful team member (come as they are) as their true authentic self. We are an equal opportunity workplace and employer that does not discriminate based on race, color, disability, gender/sex, sexual orientation, religion, national origin, age, veteran status, or any other protected status. We are committed to building a team (rooted in family) and a workplace where we are all able to be successful based solely on our individual qualifications, experience, abilities and job performance.