Front Desk Agent

Snow King; San Antonio (TX); On-site; USD 30,000 - 50,000; Full time

Job summary

Join a dynamic hospitality team at a premier hotel in San Antonio, where you can thrive in a supportive environment that values personal growth and exceptional guest experiences. This role involves welcoming guests, managing reservations, and ensuring satisfaction through excellent service. With opportunities for career advancement and ongoing training, you will be part of a culture that prioritizes teamwork and recognizes achievements. If you are passionate about hospitality and ready to make a positive impact, this is the perfect opportunity for you.

Benefits

Health Insurance

Retirement Plans

Paid Time Off

On-site Wellness Programs

Local Discounts

Employee Rates on Hotel Stays

401k with Company Match

Recognition Programs

Qualifications

• Excellent communication and customer service skills are essential.
• Strong organizational skills and a positive attitude are required.

Responsibilities

• Greet guests and manage check-ins and check-outs efficiently.
• Handle reservations and address guest inquiries and complaints.

Skills

Customer Service

Communication Skills

Organizational Skills

Multitasking

Attention to Detail

Education

Previous Experience in Hospitality or Customer Service

Tools

Hotel Management Software

Microsoft Office

Job description

About Us

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.

Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.

Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.

Location Description

Welcome to the San Antonio Marriott Northwest, a premier destination located in the heart of San Antonio, Texas. Proudly part of the Pyramid Global Hospitality portfolio, our hotel offers 297 comfortable guest rooms and an expansive 11,417 sq ft of meeting space. More than just a place to stay, the San Antonio Marriott Northwest seamlessly integrates comfort with career opportunities.

Nestled in the vibrant city of San Antonio, our hotel embodies the work culture fostered by Pyramid Global Hospitality, where professional growth and seizing opportunities are prioritized. As a member of the Pyramid Global team, you'll enjoy benefits such as a 401k with a company match and recognition programs designed to celebrate your achievements.

Join us at the San Antonio Marriott Northwest, where your pathway to a fulfilling career is guided by an excellent People First Culture. Here, you're not just part of a professional team; you're a vital contributor to an environment that values excellence and fosters growth. With spacious guest rooms and versatile meeting spaces, every aspect contributes to a workplace that reflects the dynamic energy of San Antonio.

Overview

About Us: Pyramid Global Hospitality operates a portfolio of award-winning, premium-brand hotels in some of the country's most vibrant cities. We believe in the power of hospitality and seek individuals to help us bring this virtue to life. Join us in creating an environment that fosters personal growth and allows you to be your best self.

What You'll Do:

1. Greet and welcome guests upon arrival, creating a positive first impression.
2. Handle check-ins and check-outs efficiently, ensuring guest satisfaction.
3. Manage reservations, answer guest inquiries, and address complaints promptly.
4. Maintain a clean and organized front desk area.
5. Provide accurate information about the hotel, rooms, rates, and amenities.
6. Process payments and manage cash transactions accurately.
7. Coordinate with housekeeping and maintenance to ensure smooth operations.
8. Promote teamwork and contribute to a friendly, safe work environment.
9. Perform other duties as assigned.

What We Offer:

1. Competitive salary and benefits package.
2. Opportunities for career growth and advancement.
3. A supportive and dynamic team environment.
4. Ongoing training and development programs.

Qualifications

What You'll Bring:

1. A friendly and professional demeanor with excellent communication skills.
2. Strong organizational skills and attention to detail.
3. A passion for customer service with a positive, can-do attitude.
4. Ability to multitask and remain calm under pressure.
5. Previous experience in hospitality or customer service is a plus but optional.
6. Flexibility to work various shifts, including evenings, weekends, and holidays.
7. Proficiency in hotel management software and Microsoft Office is a plus.