Front Desk Agent

HomeTowne Studios - Dunlap Ave; San Antonio (TX); On-site; USD 10,000 - 60,000; Full time

Job summary

Une entreprise leader dans l'hôtellerie recherche un Agent de Réception pour rejoindre son équipe. Le candidat idéal accueillera les clients, gérera les réservations et veillera à un service exceptionnel. Des possibilités de croissance de carrière et des avantages compétitifs tels que l'assurance santé et un 401K avec correspondance de l'employeur sont offerts.

Benefits

Assurance maladie

Assurance dentaire

Assurance vision

Congés payés (PTO)

401K avec correspondance de l'employeur

Opportunités de croissance de carrière

Qualifications

• 1 an d'expérience dans un poste de service client.
• Compétences de base en traitement de texte et mathématiques.
• Capacité à communiquer en anglais (oral et écrit).

Responsibilities

• Accueillir les clients avec un sourire et gérer les services liés aux clients.
• Gérer les réservations, l'enregistrement et le départ des clients.
• Maintenir la confidentialité des informations des clients.

Skills

Service client

Communication en anglais

Compétences en mathématiques

Compétences en informatique

Education

Diplôme de niveau secondaire ou expérience équivalente

Job description

We are seeking a Front Desk Agent to join our Team with a starting Wage up to $18.00 per hour!

When it comes to our employees, we believe no one does it better than HomeTowne Studios by RedRoof. Not only do we continually strive to have the best quality extended stay hotel experience to our guests, but as a Management Company, we also aim to be the employer of choice. Where you choose to work is just as important as the work you do!

• Health insurance (Employee contributions starting as low as $54 individual and $297 family (Semi Monthly))
• Dental
• Vision
• Competitive Pay
• Employer Paid Life Insurance
• PTO
• 401K with Employer Match
• Career Growth Opportunities

HomeTowne Studios has been a leader in providing quality extended hotel stays. The company manages hotels in 20 different states. Our HomeTowne properties were renovated in 2018 and we continue to improve the quality as well as the guest and employee experience. By enhancing our properties and training techniques, we have made our managed hotels a better place for our guests to stay and a better place for our employees to work.

Specific Requirements:

• Welcome guests with friendly greeting and smile while performing all guest related services.
• Handle reservations request; check guests in/out; handle guest accounting and cashier functions.
• Make, change and monitor reservations; reviews and reports rate availability using front desk computer system; update and monitor room status; promote future sales
• Maintain confidentiality of guest information and pertinent hotel data.
• Communicate with the General Manager and other Front Desk Representatives, as needed, about problems, requests and/or concerns regarding guests and rooms.
• Work with housekeeping to communicate checkouts, stay-overs, sleepers, skip, rooms cleaned and rooms in need of maintenance.
• Performs all other duties as assigned.

Experience:

• High school diploma preferred or equivalent experience
• 1 year in previous customer service position.
• Must have basic office skills (math, cash handling, computer skills, etc.)
• Basic English communication (verbal and written) skills required.

INDFD

Source: Hospitality Online