Front Desk Agent

HVMG - Hospitality Ventures Management Group; Portland (ME); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Paid time off

Healthcare benefits

401(k) match

PayActive access

Flexible scheduling

Discounts

Job summary

HVMG - Hospitality Ventures Management Group seeks a Front Desk Agent to warmly welcome guests, manage check-ins/outs, and handle reservations with professionalism. You’ll address inquiries and contribute to a seamless guest experience across our portfolio of hotels.

The role requires a friendly demeanor, clear communication, and the ability to work flexible hours including evenings and weekends. Training and opportunities for growth within HVMG are available across the national portfolio.

Qualifications

• Gives examples of the soft skills required for guest service.
• Excellent communication and guest-facing interaction are essential.
• Ability to read, write, and converse clearly in English.

Responsibilities

• Greet guests and provide warm, professional service throughout their stay.
• Handle check-in and check-out procedures and reservations.
• Answer guest inquiries and address concerns promptly and accurately.
• Report to Front Office Manager or Front Office Supervisor.

Skills

Customer service

Communication

English proficiency

Education

Education + experience

Job description

As a Front Desk Agent, you will be the first point of contact for guests, providing warm, professional service throughout their stay. Your responsibilities include check-in/check-out, handling reservations, and addressing guest inquiries or concerns. Your friendly demeanor and attention to detail help create a welcoming and seamless guest experience.

Key Responsibilities

• You will be the friendly and attentive face of our hotel, ensuring guests receive a warm welcome and assistance throughout their stay.
• Your daily tasks will include checking guests in and out, answering inquiries, and providing information about hotel services and local attractions.
• You will report to the Front Office Manager or Front Office Supervisor.
• A career as a front desk agent can lead to opportunities in various roles within the hospitality industry, such as front office supervisor, front office manager, or even a management position in hotel operations.

Education & Experience

Hotel experience is always a plus! Applicants should have:

• A combination of education and experience.

What You’ll Need to Succeed

• Eligible to work in the United States
• Ability to read, write, and communicate effectively in English
• Ability to sit, stand, bend, kneel, and lift as required—with or without reasonable accommodations
• Availability to work a flexible schedule, including evenings, weekends, and holidays if needed
• A warm, professional demeanor that reflects HVMG’s Culture of Excellence

Why Our Associates Love HVMG

• Career growth opportunities across our nationwide portfolio
• Flexible scheduling
• Access up to 40% of your earned wages before payday with PayActive
• Paid Time Off (PTO) and Paid Holidays
• Full healthcare benefits: medical, dental, and vision
• 401(k) with guaranteed 4% match and no vesting period
• Exclusive hotel and food & beverage discounts

About HVMG

Our Be Excellent culture is more than just words on a website -- we live and breathe it. As one associate said in an anonymous survey, "This is the best management company I've ever worked for. They walk the talk from the corporate office to the field."

We believe that the hotel business is one of the few industries in which successful career paths can start anywhere on the org chart. You control your destiny, and, if our executives are any indication, today's dishwasher can be tomorrow's Senior Vice President.

The above job description is not an exhaustive list of all the duties and responsibilities of the position, nor should it be construed as a contract.

HVMG is an equal opportunity employer. We will not discriminate against employees or applicants for employment on any basis prohibited by federal, state, or local laws. This policy governs all aspects of employment, including selection, job assignment, compensation, promotion, discipline, termination, and access to benefits and training.