Front Desk Agent

Extended Stay America Premier Suites Portland - North; Portland (OR); On-site; USD 60,000 - 80,000; Part time

Job summary

A prominent hotel chain in Portland is looking for a Hotel Front Desk Attendant. You will be the first point of contact for guests, ensuring their experience is exceptional from check-in to check-out. The ideal candidate will have strong multitasking skills and a guest-focused mentality. Flexibility in scheduling is essential, with a pay range of $17 - $18 hourly.

Qualifications

• Ability to work flexible schedules, including weekends and holidays.
• Customer service experience preferred.
• Experience in hospitality is a plus.

Responsibilities

• Manage guest check-ins and check-outs.
• Take reservations in person, via email, or over the phone.
• Balance cash at the end of the shift.
• Contact housekeeping and maintenance as needed.

Skills

Guest-focused mentality

Multitasking skills

Proficiency in Microsoft Office

Customer service experience

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Microsoft PowerPoint

Job description

Overview

We are seeking an enthusiastic Hotel Front Desk Attendant who will be the first point of contact for our guests, creating a positive and lasting impression. You will handle all aspects of a guest's stay, from check-in to check-out, while embodying our property’s vision, mission, and core values. Your multitasking skills and guest-focused mentality will be key to ensuring a seamless experience.

Compensation

17 - $18 hourly

Responsibilities

• Manage guest check-ins and check-outs appropriately
• Take reservations in person, via email, or over the phone, including group bookings.
• Answer queries regarding the hotel’s services, charges, dining facilities, sports facilities, and travel directions
• Balance cash at the end of the shift and generate accounting reports for the benefit of the next shift
• Contact housekeeping and/or maintenance departments when a problem is reported and perform basic maintenance so as to minimize out of order rooms

Qualifications

• Availability to work flexible schedules, including weekends and holidays
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
• Proficiency in internet software, Microsoft Excel, Word, Outlook, and PowerPoint
• Proven customer service experience with a strong guest-focused mentality
• Experience in food service or hospitality is preferred but not required—we welcome applicants at all experience levels

About Company

Our vision is to positively impact, and our mission is to raise the bar on what relationships, reputation, and returns mean in hospitality. We are passionate about owner results with proven systems, talent, and intentional culture to fuel optimal outcomes.