Front Desk Agent

DoubleTree by Hilton Hotel Chicago - Oak Brook; Oak Brook (IL); On-site; USD 24,796 - 27,552; Full time

Benefits offered by this job

Paid time off

Paid holidays

Vacation time

Medical, dental, and vision insurance

Life and disability insurance

Employee Assistance Program (EAP)

Employee discounts

Job summary

DoubleTree by Hilton Hotel Chicago - Oak Brook is seeking an attentive Front Desk Associate to greet guests, check them in and out, and assist with reservations. You will handle payments, maintain the house bank, and support VIP arrivals with professional service.

The role requires strong communication, leadership, and customer relations skills, with a focus on accurate reporting and hotel knowledge. Evening, weekend and holiday shifts are common in this 24/7 operation.

Qualifications

• Must be able to read and write to facilitate the communication process.
• Requires good communication skills, both verbal and written.
• Extensive knowledge of the hotel, its services and facilities.
• Must have excellent customer relations skills and leadership capability.
• Must be detail oriented with outstanding organizational and communication skills.

Responsibilities

• Greet guests, register, verify reservations and process check-in/check-out.
• Handle payments, maintain house bank, report receipts daily.
• Issue room keys and manage safety deposit boxes.
• Coordinate front desk communications and inform staff on arrivals/departures.
• Complete daily reports and forms.
• Assist concierge with mail and guest information; book reservations.

Skills

Excellent communication

Customer service

Cash handling

Attention to detail

Leadership

Reading writing

Job description

Description

This position may be required to work two overnight shifts each workweek.

JOB SUMMARY

Attend to guests’ needs, including, but not limited to, registration, checkout and cashiering.

ESSENTIAL FUNCTIONS

• Greet and welcome guests upon arrival. Register guests into the computer, verifying reservation, address, and credit information. Promote the Hotel’s Reward Program and provide recognition and benefits to all present members.
• Accept payment for guests’ accounts both at the time of registration and at checkout. Maintain a house bank and make a deposit and accurate report of receipts daily. Cash checks and exchange currency for guests.
• Issue key to and control entrance of safety deposit boxes. Post miscellaneous charges as requested.
• Arrive at workplace on time in full uniform prepared with tools and all equipment needed for service. Review current day’s expected arrivals and check all VIP and special request reservations to ensure that they are pre-registered, blocked properly and other departments are notified of room assignment. Review the daily room availability and inform staff. Check status of departures on a daily basis. Relay all pertinent information to front desk agents, telecommunications, the following shift supervisor, and the Front Office Manager.
• Ensure all necessary reports and forms are completed daily.

SUPPORTIVE FUNCTIONS

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel.

• Assist concierge in handling mail and facsimiles and providing guest with information regarding hotel facilities and local attractions.
• Book reservations for those guests who approach the Front Desk.

Requirements

SPECIFIC JOB KNOWLEDGE, SKILLS, AND ABILITIES

• Must be able to read and write to facilitate the communication process.
• Requires good communication skills, both verbal and written.
• Extensive knowledge of the hotel, its services and facilities.
• Must have excellent customer relations skills and leadership capability.
• Must be detail oriented with outstanding organizational and communication skills.
• Must have excellent leadership capability and customer relations skills.
• Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems.

PHYSICAL DEMANDS

• Must be able to stand and exert well‑paced ability for up to 8 hours in length.
• Must be able to exert well‑paced ability to reach other departments of the hotel on a timely basis.
• Must be able to exert well‑paced ability in limited space.
• Must be able to lift up to 15 lbs. occasionally.
• Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.
• Talking and hearing occur continuously in the process of communicating with guests, supervisors and other employees.
• Ability to spend extended lengths of time viewing a computer screen.
• Vision occurs continuously with the most common visual functions being those of near vision and depth perception.
• Requires manual dexterity to use and operate all necessary equipment.
• Must have finger dexterity to be able to operate office equipment such as computers, printers, 10-key adding machine, electric typewriter, multi‑line touch tone phone, filing cabinets, FAX machines, photocopiers, dolly and other office equipment as needed.

AVAILABILITY

This company operates seven days a week, 24 hours a day. At times it may be necessary to move you from your accustomed work day, to include Holidays, or time of work if business or task assignments demand. In addition, it should be understood that business needs determines the amount of hours that you work.

Pay Range

$18.00 per hour

Compensation within this range will be determined based on relevant experience, skills, and other job‑related factors consistent with applicable law.

Benefits

Eligible employees may receive access to the following benefits, subject to plan terms and eligibility requirements:

• Paid time off, including:
  • Paid holidays
  • Paid sick leave and/or paid leave
  • Vacation time
• Medical, dental, and vision insurance
• Life and disability insurance
• Employee Assistance Program (EAP)
• Employee discounts (e.g., hotel stays, food & beverage, and partner programs)

Paid Leave

This position is eligible for paid leave benefits in accordance with applicable state and local laws.

The Company provides paid leave benefits that meet or exceed legal requirements. Details regarding accrual, use, and eligibility will be provided upon hire.

Scheduling Expectations

Work schedules for this position are based on business needs and may vary, including:

• Evenings, weekends, and holidays
• Shifts based on occupancy levels, events, and seasonal demand

Schedules are communicated in advance in accordance with Company policy.

We are an Equal Opportunity Employer and are committed to creating an inclusive environment for all employees.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local laws.