Front Desk Agent

SH Hotels & Resorts; New York (NY); On-site; USD 45,000 - 60,000; Full time

Job summary

SH Hotels & Resorts is seeking a warm, professional Front Desk Agent for 1 Hotel Central Park. The role focuses on welcoming guests, checking them in/out, and ensuring a seamless stay through attentive service.

Requirements include at least 1 year of guest services experience, a team-oriented mindset, and flexibility to work in a 24-hour operation. A second language is a plus and professionalism is essential.

Qualifications

• Minimum 1 year of similar front desk or guest services experience.
• Ability to speak a secondary language is a plus.
• Flexible to work a 24-hour operation.
• Strong customer service mindset and professional appearance.

Responsibilities

• Greet guests and manage check-in/check-out with accuracy.
• Answer inquiries and assist with special requests.
• Coordinate with other hotel departments to ensure guest satisfaction.
• Maintain lobby and front desk area orderly and presentable.

Skills

Guest service

Team player

Multitasking

Attention to detail

Communication skills

Job description

Front Desk AgentWe use cookies to make the safest and most effective website possible.# Careers## Front Desk AgentApply: 1 Hotel Central Park: Full time: Posted Yesterday: JR106347Grow with us...Life at Starwood Hotels is based on a simple idea: the world is beautiful and we want to keep it that way. But we can’t do it alone. That’s why hiring thoughtful and inspiring Team Members and Leaders who understand that our people, collaboration, stellar service, and respect for nature are so important to us.The Front Offices at SH Hotels & Resorts are at the heart of every hotel, and our front-of-house staff are some of the most important members of the team, because they are the first to meet our guests. They also have the first opportunity to provide them with impeccable service, and often to reflect a first glimpse of the brand’s best self. We’re current searching for a warm, welcoming, articulate Front Office Agent to ensure that every guest’s experience is relaxing and effortless—at arrival and departure and all through the stay. If you love meeting new people, being of service, and helping to grow a great brand, we’d love to chat. About you... Passionate about hotel operations and guest service with a minimum of 1 year of similar work experience. Ability to speak a secondary language is a plus. Experience in guest or customer service, a team player, hard worker, multi-tasker and detail oriented. Is flexible and willing to meet the demands of a 24-hour operation. **Pay Range: $32.85 - $43.81****About us...**As a mission-driven company, our purpose is our true north, and our compass guides the way. The purpose we live by impacts the lives of our team members, drives the experiences for our guests, builds community with like-minded travelers and takes care of the planet we live in. Founded in 2006 by Barry Sternlicht, Starwood Hotels is a luxury hotel brand management company and affiliate of global private investment firm Starwood Capital Group.$32.85 - $43.81Starwood Hotels is an Equal Opportunity Employer. We believe in a diverse, sustainable workforce with an empowered, inclusive culture. We are committed to non-discrimination on any protected basis covered under applicable law. If you require any special accommodations, please visit People Operations.