Front Desk Agent

New Castle Hotels & Resorts; Missoula (MT); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a leading hospitality company as a Front Desk Agent at the AC Hotel. You'll be responsible for creating a welcoming first impression, assisting guests with their needs, and ensuring safety and security protocols are followed. This full-time position requires good communication and a passion for customer service.

Benefits

Medical, Dental, and Vision

Paid Time Off

401K

Employee Referral Program

Gym Membership

Travel Perks

Qualifications

• Good verbal and written English communication skills required.
• Ability to handle cash or credit transactions.

Responsibilities

• Ensure a great hospitality experience for guests.
• Handle guest issues and inquiries.
• Collect payments and manage guest information.

Skills

Communication Skills

Problem Solving

Customer Service

Tools

Front Office Software Proficiency

Job description

2 days ago Be among the first 25 applicants

New Castle Hotels & Resorts provided pay range

This range is provided by New Castle Hotels & Resorts. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$17.00/hr - $17.00/hr

As Front Desk Agent at the AC Hotel, you will:

• Make a First Impression - the person in this role must have a genuine passion to deliver a great hospitality experience - whether in person or by phone. You must want to wow the guest with your welcoming personality.
• Make a Lasting Impression - while checking the guest out, inquire about their stay and let them know you really care so if they had a problem or complaint, they share it with you. Be courteous and willing to listen!
• Enjoy Problem Solving - many guests need help with miscellaneous things - their luggage, directions, finding a good restaurant, lost luggage, a cold shower. Listen and help as best you can. You should never be too busy to help.
• Be Accountable - you will be collecting money, routing calls, taking messages, and meeting many other guest needs. You need to be accurate and efficient in your processes.
• Be a Safety & Security Agent - follow your hotel's established safety and security policies & procedures. Anticipate problems and call management as needed.
  
  

Perks & Benefits

• Medical, Dental, and Vision after a short waiting period
• Generoud Paid Time off after a short waiting period
• 401K
• Employee Refferal Program
• Gym Membership
• Travel perks
  
  

Pay

$17/hr

Schedule

• Morning and evening availability
• Weekends
• Schedule to be discussed in interview
  
  

Job Requirements

This role requires good verbal and written English communication skills. You must be able to handle cash or credit transactions and have front office software proficiency. This job requires light work - exerting up to 20 pounds of force occasionally and/or up to 10 pounds frequently with a regular need to lift, carry, push, pull or otherwise move objects. From time to time you may need to assist with luggage which may require you to exert force of up to 50 pounds of force. Long hours, many of which may be spent standing, required.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Restaurants

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