Front Desk Agent

White Lodging; Milwaukee (WI); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

DailyPay

Shift swapping app

401(k) match

PTO with rollover

Hotel room discounts

Tuition reimbursement

Job summary

White Lodging is seeking a Front Desk Agent at the Westin Milwaukee in Milwaukee, WI. This guest-facing role handles check-in/check-out, reservations, and guest concerns, supporting daily hotel operations.

Starting pay is $16.50/hour with performance incentives and weekly potential. PM shift is required; no prior hotel experience is needed, and the company invests in development and benefits for its associates.

Qualifications

• Strong communication and guest service skills.
• Ability to manage multiple priorities in a fast-paced environment.
• PM shift availability during the week is required.

Responsibilities

• Execute check-in and check-out procedures accurately.
• Manage reservations and guest accounts.
• Resolve guest concerns promptly to maintain service quality.
• Maintain knowledge of hotel services, rates, and amenities.
• Ensure cash handling and accounting procedures are followed.

Skills

Clear communication

Guest service

Problem solving

multitasking

Job description

Description

Starting pay at $16.50/hour + performance based incentives with potential for additional $50+/week

Who We Are

Join White Lodging — a hospitality company developing and operating award-winning, premium-brand hotels, rooftop bars, and restaurants in top U.S. cities. We are committed to operational excellence and delivering outstanding results across every aspect of the guest experience. Success at White Lodging is built on accountability, performance, and execution — we set high standards, solve problems quickly, and work together to achieve exceptional outcomes for our guests, associates, and properties.

We are seeking a Front Desk Agent who is motivated by achieving goals, maintaining high performance standards, and contributing to the success of hotel operations at the Westin Milwaukee in Milwaukee, WI. In this guest-facing hotel front desk role, you will execute check-in and check-out procedures, manage reservations, resolve guest concerns, and support the overall performance objectives of the hotel. The ideal candidate has strong communication skills, a results-oriented mindset, and the ability to thrive in a fast-paced hospitality environment. PM shift availability during the week is required. No prior hotel experience is required — this is an excellent opportunity for individuals looking to build a career in hospitality operations, hotel management, and property leadership with a company that invests in its people.

What You Can Look Forward To

• DailyPay — get paid when you need it
• Advanced scheduling with easy shift swapping via our app
• Unlimited employee referral bonuses
• 401(k) with company match
• Paid time off (PTO) with rollover
• Complimentary wellness tools
• Leadership development and tuition reimbursement
• Discounts on hotel rooms, dining, and travel
• Growth opportunities across multiple hotel properties in your market

What You'll Do

• Execute check-in and check-out procedures accurately and efficiently to support smooth hotel operations
• Achieve high standards of front desk performance through accuracy, responsiveness, and attention to detail
• Effectively manage reservations, room assignments, and guest account information to ensure operational efficiency
• Resolve guest concerns promptly and decisively to achieve positive outcomes and minimize service disruptions
• Maintain complete knowledge of hotel services, room inventory, rates, and amenities to support informed decision-making and operational success
• Ensure all cash handling, credit processing, and accounting procedures are completed accurately and in accordance with established standards
• Prioritize tasks effectively in a fast-paced environment to meet deadlines and operational objectives
• Contribute to front desk productivity by maintaining organization, efficiency, and consistency throughout each shift
• Support hotel performance by maintaining accurate records and protecting the security and confidentiality of guest and hotel information
• Maintain lobby and entrance standards that support operational excellence and property presentation goals
• Adapt quickly to changing business demands and operational priorities
• Perform other duties as assigned

What You'll Bring

• Strong communication skills and the ability to execute responsibilities with accuracy and professionalism
• A results-oriented mindset with the focus on achieving high performance standards
• Strong problem-solving skills and the ability to make effective decisions under pressure
• The ability to manage multiple priorities and maintain productivity in a fast-paced environment
• High attention to detail and commitment to accuracy
• Personal accountability and a demonstrated ability to follow through on responsibilities
• The ability to adapt quickly to changing operational needs and priorities
• A commitment to continuous improvement and achieving performance goals
• Previous hospitality experience is helpful but not required
• PM shift availability during the week is required; ability to stand and move at a fast pace for extended periods, with availability to work weekends, holidays, and varying shifts as business needs require

White Lodging is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all associates. #WI100