Front Desk Agent

Balfour Hotel Miami Beach; Miami Beach (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Daily Pay

Medical Insurance

Dental Coverage

Vision Coverage

Disability Insurance

Life Insurance

Paid Time Off

Employee Assistance Program

401k

Job summary

The Balfour Hotel Miami Beach is seeking a Front Desk Agent to deliver warm welcomes, smooth check-in experiences, and thoughtful farewells. You will be the face of the property, coordinating reservations and guest requests with precision while maintaining a calm, friendly environment.

Ideal candidates bring a high school diploma and familiarity with hospitality software and Microsoft Office, along with a passion for top‑notch guest service in a boutique Miami Beach setting.

Qualifications

• High school diploma or equivalent; experience in a hotel or related field preferred.
• Familiarity with hotel management software and Microsoft Office suite.

Responsibilities

• Guest service excellence with warm welcomes and smooth check-ins.
• Clear, confident communication with guests and team members.
• Quick thinking to resolve issues and keep operations seamless.
• Multitask management of reservations, check-ins/outs, and financial details.

Skills

Guest service

Communication

Problem solving

Multitasking

Education

High school diploma

Tools

Hotel software

Microsoft Office

Job description

Join Our Team as a Front Desk Agent!

The Front Desk Agent is the ultimate guest experience guru—mastering the art of warm welcomes, smooth check-ins, and friendly farewells. You’re the face of the hotel, making every interaction feel effortless and inviting. Behind the scenes, you keep the front desk humming with precision, juggling reservations, requests, and surprises like a hospitality ninja. If you love turning first impressions into lasting memories, this is your moment to shine.

KEY SKILLS/RESPONSIBILITIES

• Guest Service Superstar: You bring the warm vibes and top-tier service that make guests feel right at home. Whether it’s a quick question or a big request, you’re all about making their stay unforgettable.
• Communication Champ: You know how to get the message across—clearly, confidently, and with a smile. Whether it’s chatting with guests or coordinating with the team, you keep things flowing smoothly.
• Quick-Thinking Problem Solver: When challenges pop up, you’re already on it. You think fast, act smart, and turn potential hiccups into happy endings.
• Multitasking Marvel: Juggling reservations, check-ins, check-outs, and financial details? No problem. You keep it all organized and running like clockwork.

EDUCATION & EXPERIENCE

• High school diploma or equivalent; experience in a hotel or related field preferred.
• Familiarity with hotel management software and Microsoft Office suite.

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Now offering Daily Pay!
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

Property Information

The Balfour Hotel offers a boutique workplace in Miami Beach’s South of Fifth neighborhood, an area known for restored Art Deco architecture, tree‑lined streets, and a strong sense of community. The hotel blends 1940s design with modern touches, featuring a rooftop pool and Mediterranean‑inspired dining at Laurel. Team members support a calm, refined guest experience just steps from the beach, with amenities that highlight local culture and craftsmanship. The property’s culinary offerings—including mezze at Laurel and espresso at SoFi Coffee—reflect a vibrant, community‑rooted food scene. It’s a warm, stylish environment suited for staff who enjoy delivering thoughtful, hospitality‑driven service in one of Miami’s most charming districts.