Front Desk Agent

KWPMC Midwest; Miami (FL); On-site; USD 17,000 - 25,000; Full time

Job summary

KW Property Management & Consulting is seeking a courteous front desk team member/valet to warmly welcome residents and guests and provide information to ensure a meaningful visit. You will greet guests, manage check-ins, park and retrieve vehicles, and assist residents with packages, while maintaining professional customer service at all times.

This on-site role requires strong interpersonal skills, dependable reliability, and the ability to address safety and emergency procedures.

Qualifications

• High school diploma or GED.
• Some college coursework preferred.
• Minimum six months related experience and/or training.
• Previous hospitality industry experience preferred.
• Previous valet experience required.

Responsibilities

• Greet all guests in a standing upright position as they enter the community maintaining the highest quality of customer service.
• Monitor and authorize entrance and departure of employees, visitors, and other persons to guard against theft and maintain security of premises.
• Park and retrieve all vehicles for residents.
• Coordinate with office administrative staff to maintain and update all unit owner information in computer database.
• Utilize proper phone etiquette for all incoming and outgoing phone calls made to residents.
• Report any violations of the Rules and Regulations that are noticed at any time.
• Observe precautions required to protect Residents, guests and property, and report damage, theft, and found articles to supervisors.
• Maintain the key control system and assure that all keys are locked and accounted for at all times.
• Accept and process packages delivered to the front desk. Assist the Concierge with delivering packages as needed.
• Be familiar with the fire alarm system operations and report all incidents to management.
• Call police or fire departments in cases of emergency, such as fire or presence of unauthorized persons.
• Follow all standard policies and procedures with regards to emergency response by coordinating with Management, Chief Engineer, or Fire Rescue / Police services.
• Write reports of daily activities and irregularities, such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences.
• Report any and all maintenance items which include, but is not limited to, burned out lights, leaks, broken equipment to the Association office daily.

Skills

Interpersonal skills

Communication skills

Organizational skills

Customer service

Professionalism

Education

High school diploma or GED

Some college preferred

Tools

Computer software

Office software

Job description

The front desk team member will value all residents and guests and be committed to providing information and resources to have a meaningful visit. This is a key employee liaison between all guests of the community and the residents which provides exceptional customer service. The front desk person also serves as valet for the residents.

Duties and Essential Functions

• Greet all guests in a standing upright position as they enter the community maintaining the highest quality of customer service.
• Monitor and authorize entrance and departure of employees, visitors, and other persons to guard against theft and maintain security of premises. All check-in policies and procedures must be followed without any exceptions.
• Park and retrieve all vehicles for residents.
• Coordinate with office administrative staff to maintain and update all unit owner information in computer database.
• Utilize proper phone etiquette for all incoming and outgoing phone calls made to residents. All calls should be clear and in a professional manner.
• Report any violations of the Rules and Regulations that are noticed at any time.
• Observe precautions required to protect Residents, guests and property, and report damage, theft, and found articles to supervisors.
• Maintain the key control system and assure that all keys are locked and accounted for at all times.
• Accept and process packages delivered to the front desk. Assist the Concierge with delivering packages as needed.
• Be familiar with the fire alarm system operations and report all incidents to management.
• Call police or fire departments in cases of emergency, such as fire or presence of unauthorized persons.
• Follow all standard policies and procedures with regards to emergency response by coordinating with Management, Chief Engineer, or Fire Rescue / Police services.
• Write reports of daily activities and irregularities, such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences.
• Report any and all maintenance items which include, but is not limited to, burned out lights, leaks, broken equipment to the Association office daily.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment

The working environment will be indoor and will require team member to sit and stand frequently. Low to moderate noise level in the workplace.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee is occasionally required to sit, stand, reach, lift, bend, kneel, stoop, climb, push and pull items weighing 30 pounds or less. The position requires manual dexterity; auditory and visual skills; and the ability to follow written and oral instructions and procedures. Ability to detect auditory and/or visual emergency alarms. Noise level in the work environment is usually low to moderate.

Position Type/Expected Hours of Work

Days and hours of work may vary and be determine at the property. This schedule may change to accommodate the business needs of the property.

Required Education and Experience

• High school diploma or GED; some college preferred
• Must be familiar with using computer software to perform various tasks, and must demonstrate organizational skills, excellent interpersonal skills and strong communication skills
• Minimum six months related experience and/or training.
• Previous work experience in the hospitality industry highly preferred.
• Previous work experience as a valet is required.

Position Supervision

Employee reports directly to the Director of Operations.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

KW Property Management & Consulting is a drug-free workplace.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.