Front Desk Agent

DoubleTree by Hilton McLean Tysons; McLean (VA); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Premium healthcare insurance

401(k) plan with company match

Paid time off

Hotel discounts

Education reimbursement

Job summary

A leading hospitality company in McLean, Virginia, seeks a Front Office Agent responsible for ensuring exceptional guest service and managing check-ins and check-outs. Candidates should have at least 1 year of prior guest service experience in a hospitality setting, possess excellent communication skills, and be detail-oriented. This role offers various benefits to thrive personally and professionally, including healthcare insurance and hotel discounts.

Qualifications

• 1+ years prior guest service experience preferably in a hospitality setting.
• Ability to lift, push and pull up to 75 pounds on an occasional basis.

Responsibilities

• Anticipates and responds to guests in a friendly manner.
• Processes check-ins and check-outs, verifies billing, creates reservations.
• Maintains clean and safe work area in compliance with regulations.
• Adheres to department procedures and attends required meetings.

Skills

Excellent verbal communication skills

Attention to detail

Customer focused

Education

High school diploma or GED

Job description

We are currently hiring for a Front Office Agent. This position is responsible for anticipating guest needs, exceeding expectations and implementing creative solutions to provide exceptional service. This position is responsible for processing check‑ins/outs, and assisting guests with reservations and requests in a friendly, professional and timely manner, while following B. F. Saul Company Hospitality Group high standards of quality to ensure guest satisfaction.

We also offer benefits that help our team members thrive both personally and professionally such as premium healthcare insurance, 401(k) plan with company match, paid time off, hotel discounts, education reimbursement, and many more!

Responsibilities

• Guest Service: Anticipates and responds to guests in a friendly and positive manner. Responsible for providing the highest level of service. Process check‑ins and check‑outs, verify billing, create reservations, and process special requests. Assists guests by having knowledge of hotel property, local attractions, and hours of operation of hotel outlets and services. Works as a team player in meeting guests needs, and actively contributes to the efforts of other departments when necessary. Understands and follows B. F. Saul Company Hospitality Group guest service recovery program.
• Financial Results and Cost Control: Follows proper selling techniques and ensures strategies are utilized to maximize room revenues. Monitors room availability, follows restrictions, and all booking policies and procedures. Drives sales and maximizes revenue by up‑selling rooms and amenities. B. F. Saul Company Hospitality Group procedures when handling cash and processing financial transactions. Responsible for proper use of all equipment and adheres to cost controls to reduce expenses and waste.
• Self/Workload Management: Produces required volume of work by planning, organizing and prioritizing work duties. Adheres to B. F. Saul Company Hospitality Group general work rules and department procedures. Attends all required department and hotel meetings.
• Safety/Risk Management: Maintains a clean and safe work area in compliance with B. F. Saul Company Hospitality Group, brand, local, state and federal regulations. Follows all B. F. Saul Company Hospitality Group procedures for guest/team member incidents. Knowledgeable of hotel emergency procedures.

Required Skills and Experience

• High school diploma or GED required.
• 1+ years prior guest service experience required preferably in a hospitality setting. Excellent verbal communication skills needed. Attention to detail, customer focused and the ability to perform job duties in a fast paced environment.
• Ability to lift, push and pull up to 75 pounds on an occasional basis.

EEO AA M/F/Vet/Disabled

Equal Opportunity Employer/Veterans/Disabled