Front Desk Agent

Courtyard Boston Marlborough; Marlborough (MA); On-site; USD 30,000 - 40,000; Full time

Job summary

Join a leading hospitality company as a Front Desk Agent, where you'll create lasting impressions for guests. This full-time position offers competitive benefits, including a management development program, 401k, health insurance, and travel discounts. If you have a passion for hospitality and excel in communication, we encourage you to apply!

Benefits

401k

Health/Dental/Vision/Life Insurance

Management Development Program

TEAM and Travel Discounts

Vacation/Well/Holiday Pay

Career Advancement Opportunity

Referral Bonus Program

Qualifications

• Prior front desk experience in a Marriott brand setting or luxury hotel.
• Strong knowledge of software applications is beneficial.
• Fluency in English; Spanish is highly desired.

Responsibilities

• Welcome guests and manage their information.
• Assign rooms and answer general inquiries.
• Ensure guests have an excellent stay.

Skills

Communication

Customer Service

Team Collaboration

Education

High School Diploma or equivalent

Tools

Microsoft Office

OnQ

Opera

Job description

Seeking enthusiastic and outgoing hospitality professionals to join our growing TEAM! AsFront Desk Agentyou will be a crucial asset to ourinnovative TEAM, creating lasting impressions for our guests.

Yourinfectious enthusiasm, genuine smile, attentive service, andpassion for hospitalitywill shine and set the tone foran unforgettable guest experience.

TEAM Culture:

Our TEAM culture motivates and encourages each individual member to achieve “MORE” in daily life and prosper in their career with company that values them. Our hope is that each day you'll uncover new reasons to love what you do!

T.E.A.M = Together Everyone Achieves More

Professional Career Path andAdvancement Opportunities:

• Front Office Manager • Operations Manager • Assistant General Manager • General Manager

Are you looking to plant your roots, be a part of a TEAM that feels like family, and grow your career within a prospering establishment who invests in their associates?

Our Management Development Program is a perfect way to get you to the next level! The MDP Program takes our top talent of today and creates the leaders of tomorrow,YOU could achieve a management opportunity in less than one year!What’s Your More?

TEAM Benefits:

• 401k
• Health/Dental/Vision/Life/Voluntary Insurance
• Management Development Program
• TEAM and Travel Discounts
• Vacation/Well/Holiday Pay
• Career Advancement Opportunity
• Referral Bonus Program

Full-Time positions are benefits eligible including time off, travel discounts, medical and other insurance options are also available.

Travel Discounts- With multiple brands and thousands of locations around the world, TEAM are eligible for special travel discounts and sometimes even F&B discounts! Get away to relax, visit family or see the World!

What you will be doing:

In this role you will welcome guests, manage their information, distribute keys and assign rooms, and answer any general inquiries to ensure they have an excellent stay with us.

Requirements to be successful in this role:

• Prior front desk experience in a Marriott brand setting or luxury hotel
• Strong knowledge of software applications is beneficial, especially Microsoft Office (Word, Excel, PowerPoint) and hotel-specific platforms (OnQ, Opera, Fosse, Lightspeed, HotSOS, GXP, BOB, Kipsu, Slack)
• Strong communication and listening skills and excellent speaking, reading, and writing ability
• Fluency in English: additional languages preferred. Spanish language skills are highly desired
• Flexible schedule required for days, weekends, and holidays
• High energy with effective and influential people skills. Positive attitude and the desire to motivate other
• The ability to prioritize and work on several projects simultaneously should pose a challenge without being overwhelming
• Ability to comprehend and use technical or professional language, either written or spoken, to communicate complex ideas

Source: Hospitality Online