Front Desk Agent

Regency Hotel Management, Inc.; Mankato (MN); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading hotel management company is seeking an upbeat Front Desk Agent to manage guest accommodations. Responsibilities include welcoming guests, managing reservations, and providing information about the hotel's amenities. Ideal candidates have prior experience in a similar role and strong customer service skills.

Benefits

Medical and Dental Insurance

PTO

Competitive Pay

401(k) Retirement Savings Plan

Life Insurance

Disability Insurance

Hotel Room Discounts

Ongoing Training and Career Development

Qualifications

• Prior experience as a Hotel Front Desk Agent, Receptionist, or similar role.
• Experience with hotel reservations software, like OnQ or Opera.
• Excellent communication and organizational skills.

Responsibilities

• Perform all check-in and check-out tasks.
• Manage online and phone reservations.
• Respond to clients’ complaints in a timely and professional manner.

Skills

Customer service

Communication

Organization

Tools

Hotel reservations software

Job description

Job Summary: We are looking to add an upbeat Front Desk Agent to our team to manage all aspects of hotel guest’s accommodation. You will welcome new guests and issue room keys, manage reservations and provide information about rooms, rates, and amenities.

Benefits

• Medical and DentalInsurance
• PTO
• Competitive Pay
• 401(k) Retirement Savings Plan
• Life Insurance
• Disability Insurance
• Hotel Room Discounts
• Ongoing Training and Career Development

Responsibilities

Perform all check-in and check-out tasks

Manage online and phone reservations

Inform customers about payment methods and verify their credit card data

Register guests collecting necessary information (like contact details and exact dates of their stay)

Welcome guests upon their arrival and assign rooms

Provide information about our hotel, available rooms, rates, and amenities

Respond to clients’ complaints in a timely and professional manner

Liaise with our housekeeping staff to ensure all rooms are clean, tidy, and fully-furnished to accommodate guests’ needs

Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests

Upsell additional facilities and services, when appropriate

Maintain updated records of bookings and payments

Qualifications

Prior experience as a Hotel Front Desk Agent, Receptionist, or similar role

Experience with hotel reservations software, like OnQ or Opera

Customer service experience

Excellent communication and organizational skills

About Us:At Regency Hotel Management, hospitality is who we are—and what we do best.Since 1965, we've been leaders in driving maximum profit while creating asset value for clients. Our team of hotel management experts provides thoughtful, hands-on guidance inspired by years of professional experience. Our teams across our multiple locations are always growing, and we're looking for motivated individuals to join us!

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.