Front Desk Agent

Excel Hotel Group; Los Angeles (CA); On-site; USD 28,000 - 38,000; Full time

Job summary

Excel Hotel Group seeks a Front Desk Agent responsible for efficiently checking in and out guests, processing payments, and providing excellent customer service. The role demands a friendly demeanor, reliability, and basic computer skills. Excellent benefits and opportunities for growth await successful applicants.

Benefits

Medical insurance

Dental insurance

Life insurance

PTO

401k with company match

Travel discount program

Opportunity for advancement

Qualifications

• 1-2 years customer service experience.
• Ability to stand for 8 hours.
• Basic computer knowledge, including email and hotel management systems.

Responsibilities

• Welcomes guests in a friendly and professional manner.
• Processes all payments and guest transactions accurately.
• Handles guest complaints and ensures their satisfaction.

Skills

Customer Service

Computer Skills

Job description

Benefits:

• Competitive salary
• Dental insurance
• Employee discounts
• Health insurance
• Opportunity for advancement

Job Summary
The Front Desk Agent is responsible for checking guests in and out of the hotel quickly, efficiently and courteously using the property management system; processing all payments according to established hotel policies and requirements; and providing information and customer service to guests and visitors of the hotel.

Responsibilities

• Welcomes guests in a friendly, prompt and professional manner.
• Registers guests, issues room keys, provides information on hotel services and room location, and answers phones in prompt and courteous manner.
• Up-sells rooms whenever possible to maximize hotel revenue.
• Accurately processes all cash and credit card transactions in accordance with established procedures, including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/securing assign bank.
• Issues, controls and releases guest safe-deposit boxes.
• Communicates any outstanding guest requests or issues to management that may require additional monitoring or follow-up.
• Responds appropriately to guest complaints. Make appropriate service recovery gestures in order to ensure total guest satisfaction.

Qualifications

• 1-2 years customer service experience.
• Ability to stand for 8 hours
• Basic knowledge of computers and software including ability to use e-mail, word processing, spreadsheet software and hotel management system.
  
  

Benefits/Perks

• Excellent benefits include: Medical, dental, life, PTO, and 401k with company match for full-time associates
• We offer an excellent travel discount program.
• Opportunity to grow, we promote from within

Excel Hotel Group is a fully integrated property ownership, management, and development company enjoying exciting growth. We believe that our family-driven culture is the backbone of our company.