Front Desk Agent

Energy Innovation Corp; Lewiston (ID); On-site; USD 69,000 - 103,000; Full time

Benefits offered by this job

Growth potential

Hands-on mentorship

Flexible work options

Job summary

TechNova Group in Lewiston, ID seeks a Front Desk Agent who brings empathy, adaptability and curiosity to a fast-paced, customer-focused environment.

You'll manage records, coordinate with vendors, and help sustain a positive, collaborative culture while ensuring quality and timely updates for stakeholders and leadership in a contract-driven office.

Compensation ranges from $69,000 to $103,000 with a clear growth track, hands-on mentorship, and flexibility to keep Lewiston talent engaged.

Qualifications

• 5+ years of adaptability within fast-paced workplaces.
• Strong active listening skills developed over years.
• Experience handling contract arrangements and customer-focused processes.
• Ability to communicate progress to stakeholders.

Responsibilities

• Keep records, systems, and shared files organized and up to date
• Hold the line on quality when deadlines start whispering shortcuts
• Champion a positive, collaborative culture throughout the Lewiston, ID office
• Hold Lewiston vendors to the standard we promised our users
• Bring 6 of general instinct to problems the playbook misses
• Monitor work quality and flag issues before they escalate
• Communicate progress, blockers, and results to stakeholders and leadership

Skills

Active Listening

Adaptability

Empathy

Curiosity

Self-direction

Problem-solving

Vendor management

Tools

Slack

Job description

We're hiring a Front Desk Agent, and the short version is this: bring Empathy, bring Adaptability, and bring the kind of curiosity that TechNova Group runs on. Boiled down: contract, $69,000 - $103,000, 5 years of Adaptability, and a seat at the table where TechNova Group decisions get made.

Key Responsibilities

• Keep records, systems, and shared files organized and up to date
• Hold the line on quality when deadlines start whispering shortcuts
• Champion a positive, collaborative culture throughout the Lewiston, ID office
• Hold Lewiston vendors to the standard we promised our users
• Bring 6 of general instinct to problems the playbook misses
• Monitor work quality and flag issues before they escalat
• Communicate progress, blockers, and results to stakeholders and leadership

What You'll Bring

• A TechNova Group mindset: scrappy today, scalable tomorrow
• Comfort with contract arrangements and the rhythms of a customer-obsessed workplace
• The humility to revise strong opinions when the data argues back
• A solid foundation in Active Listening, refined over 6+ years
• Self-direction that survives a quiet Slack channel
• A history of leaving general processes better than you found them

Founded in Lewiston, ID during a downturn, TechNova Group grew trust-based and lean while flashier general rivals burned out. Ownership at TechNova Group means you fix the broken thing even when nobody assigned it to you.

We are offering $69,000 - $103,000, a clear growth track, hands-on mentorship, and the kind of flexibility that keeps ID talent happy.

The search for a senior Front Desk Agent is in full swing, and we want to fill it soon.