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Front Desk Agent

Thesanderling

Kitty Hawk (NC)

On-site

USD 28,000 - 35,000

Full time

13 days ago

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Job summary

A prominent resort seeks an attentive and organized individual for various operational tasks. Responsibilities include ensuring guest satisfaction, managing reservations, and maintaining retail areas. Ideal candidates will have prior experience in hospitality, be detail-oriented, and possess strong problem-solving skills, contributing to a welcoming environment for all guests.

Qualifications

  • 1 to 2 years in similar experience preferred.
  • Must maintain a neat and well-groomed appearance.

Responsibilities

  • Maintain knowledge of hotel operations and scheduled activities.
  • Resolve guest complaints and ensure satisfaction.
  • Assist in obtaining information regarding guests and groups.

Skills

Organizational skills
Prioritization skills
Attention to detail
Problem-solving
Customer service

Education

High school or equivalent

Tools

Outlook

Job description

The Sanderling Resort
1461 Duck Road
Kitty Hawk, NC 27949, USA

Description

Responsibilities

  • Maintain complete knowledge of hotel operations, scheduled daily activities, and room products
  • Maintain complete knowledge of and comply with all departmental policies/service procedures/standards
  • Answer telephone calls, using correct salutations and telephone etiquette
  • Ascertain callers' needs through open-ended questions
  • Describe room accommodations and all amenities
  • Obtain all designated information to book a reservation
  • Accommodate special requests and designate such in the system
  • Access guest history records to best service guests; maintain accurate information in guest history files
  • Resolve guest complaints, ensuring guest satisfaction
  • Obtain assigned bank and ensure accuracy of contracted monies. Always keep the bank secure
  • Communicate pertinent guest information to designated departments/personnel (i.e. special requests, amenity delivery)
  • Present folio to guest and resolve any disputed charges
  • Assist all departments/executives in obtaining appropriate information regarding groups, inventory, and guest information
  • Perform additional duties, as assigned
  • Replenish, organize, and maintain the retail areas
Requirements and Qualifications
  • High school or equivalent preferred
  • 1 to 2 years in a similar experience preferred
  • Strong organizational, prioritization skills and ability to work well under pressure and meet deadlines
  • Strong knowledge of Outlook is a plus
  • Possess an eye for the smallest detail and maintain a keen sense of urgency
  • Ability to think clearly, remain calm, and resolve problems using good judgment
  • Ability to think on your feet and resolve conflict
  • Must be able to bend, stoop, squat, and stretch to fulfill necessary tasks
  • Must be able to lift, push, and pull up to 30lbs. on a regular and continuing basis
  • Must be able to stand and exert well-paced mobility for up to 8 hours in length
  • All colleagues must maintain a neat and well-groomed appearance (specific standards will be provided)
  • Able to share in working days, nights, weekends, and holidays

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.

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