Front Desk Agent

Davidson Hospitality Group; Key Largo (FL); On-site; USD 30,000 - 36,000; Full time

Benefits offered by this job

Multiple Medical Coverage

Dental & Vision Coverage

Teledoc service

Pet Insurance

Hotel Discounts

Tuition Reimbursement

Paid Time Off

401K Match

Job summary

Baker's Cay Resort Key Largo, part of Davidson Hospitality Group, seeks a Front Desk Agent to welcome guests and manage seamless check-in and check-out experiences. You will assist with guest inquiries, provide local recommendations, and ensure accurate records while maintaining a welcoming, efficient front desk operation.

The role requires high school diploma or equivalent, cash handling experience, strong communication skills, and the ability to multitask in a fast-paced environment.

Qualifications

• High school diploma or equivalent required.
• Experience handling cash and processing payments preferred.
• Excellent communication and guest service skills required.
• Strong computer skills and familiarity with resort software a plus.
• Willingness to work flexible hours, including weekends and holidays.
• Good problem-solving abilities and ability to multitask in a fast-paced environment.
• Prior customer service experience is preferred.
• Knowledge of hotel or resort operations is a plus.

Responsibilities

• Greet and assist guests with a warm, friendly attitude to create a positive first impression.
• Process check-ins and check-outs accurately and efficiently.
• Provide information on hotel facilities, services, and local attractions.
• Respond to guest inquiries and resolve issues promptly and professionally.
• Handle guest payments and maintain accurate records.
• Coordinate with other departments to fulfill guest requests for a seamless experience.
• Maintain cleanliness and organization of the front desk area.
• Assist with administrative tasks such as answering calls and handling reservations.

Skills

Cash handling

Communication skills

Computer skills

Flexible hours

Problem solving

Multitasking

Customer service

Hotel operations knowledge

Education

High school diploma or equivalent

Job description

Property Description

Baker's Cay Resort, located in the breathtaking Florida Keys, is seeking talented individuals to join our team! As a job applicant, you'll have the opportunity to work in a stunning oceanfront property that offers a unique and luxurious experience for our guests. With positions available in front desk, housekeeping, food and beverage, and more, there are abundant opportunities for career growth and advancement. Our resort boasts lush tropical landscapes, modern amenities, and unparalleled ocean views, creating an extraordinary work environment. As a member of the Baker's Cay team, you'll have the chance to provide exceptional service to our discerning guests, work in a dynamic and guest-centric atmosphere, and be a part of a team that values excellence. Join us in delivering unforgettable moments and become a part of our dedicated team at Baker's Cay Resort!

Overview

Property info:

Inspired by Nature

Our guests escape to Baker's Cay Resort Key Largo to enjoy lazy beach days, romantic watercolor sunsets, and family-friendly nature-inspired pursuits! We serve with a hospitality heart and kindness for all! Join us!

Prosition info:

Are you a people-oriented individual with a passion for hospitality? Join our team as a Front Desk Agent and be at the forefront of creating exceptional guest experiences. With high energy and enthusiasm, you will be the friendly face that welcomes and assists our guests throughout their stay. From seamless check-ins to providing valuable local recommendations, you will play a crucial role in ensuring our guests feel cared for and valued. If you thrive in a fast-paced environment, have excellent communication skills, and possess a genuine desire to exceed guest expectations, this is the perfect opportunity for you to showcase your hospitality skills and make a lasting impact.

Responsibilities:

• Must have experience.
• Greet and welcome guests with a warm and friendly attitude, creating a positive first impression.
• Efficiently handle check-in and check-out procedures, ensuring accuracy and attention to detail.
• Provide information about hotel facilities, services, and local attractions.
• Respond to guest inquiries and resolve any issues or complaints in a prompt and professional manner.
• Process guest payments and maintain accurate records.
• Coordinate with other departments to fulfill guest requests and ensure a seamless guest experience.
• Maintain the cleanliness and organization of the front desk area.
• Assist in administrative tasks, such as answering phone calls and handling reservations.

Qualifications

• High school diploma or equivalent
• Prior cash handling experience necessary
• Exceptional communication skills
• Very good computer skills
• Ability to work flexible hours including weekends and holidays
• Strong problem-solving skills
• Ability to multitask and work in a fast-paced environment
• Experience in customer service is preferred
• Knowledge of hotel or resort operations is a plus

Benefits

Davidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US. A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners’ mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company. In keeping with the company’s heritage of delivering value, Davidson is comprised of four highly specialized operating verticals: Davidson Hotels, Pivot, Davidson Resorts and Davidson Restaurant Group.

Inkeeping with the company’s heritage of delivering value to its owners and team members, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families.

• Multiple Tiers of Medical Coverage
• Dental & Vision Coverage
• 24/7 Teledoc service
• Free Maintenance Medications
• Pet Insurance
• Hotel Discounts
• Tuition Reimbursement
• Paid Time Off (vacation, sick, bereavement, and Holidays).
• 401K Match

Working at Davidson is like nowhere else. It’s less of a job, more of a calling. It’s part career, part revolution. Because whatever you do here, you play a part in helping redefine the way quality hospitality is delivered to our guests, our clients, our partners, and each other.EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual OrientationDavidson Hospitality is a drug free workplace. Pre-employment drug test and background check required. We participate in E-Verify.