Front Desk Agent

mcrhotels.com; Kannapolis (NC); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player in the hospitality sector is seeking a Front Desk Agent to enhance guest experiences at their hotel. This role is pivotal in ensuring guests feel welcomed and valued from check-in to check-out. You will be responsible for managing guest inquiries, maintaining communication with team members, and ensuring the smooth operation of front desk services. If you thrive in a fast-paced environment and possess a passion for service excellence, this opportunity offers a chance to make a significant impact in a dynamic team while enjoying competitive benefits and a supportive work culture.

Benefits

Weekly Pay

Paid Time Off

Retirement Options

Health Insurance

Dental Insurance

Vision Insurance

Qualifications

• Positive attitude and willingness to learn are essential.
• Ability to work in high-pressure situations and multi-task effectively.

Responsibilities

• Provide attentive and efficient service to guests throughout their stay.
• Document guest requests and ensure satisfaction through follow-up.

Skills

Customer service

Multi-tasking

Detail-oriented

Problem-solving

Basic math skills

Communication skills

Education

High School Diploma or equivalent

Tools

Front desk computer system

Windows operating systems

Spreadsheets

Word processing software

Job description

Hampton Inn Concord/Kannapolis, Concord, North Carolina, United States of America

Job Description

Posted Monday, December 2, 2024 at 5:00 AM

The Front Desk Agent at the Hampton by Hilton Charlotte Concord is responsible for providing overall positive guest experience while managing the customer-facing administrative processes of the hotel.

ESSENTIAL FUNCTIONS:

• Providing attentive, courteous, and efficient service to all guests prior to arrival and throughout their stay, while maximizing room revenue and occupancy.
• Maintain proper operation of the telephone switchboard.
• Answer guest inquiries about hotel service, facilities, and hours of operation.
• Establish and maintain good communication and teamwork with fellow associates and other departments within the hotel.
• Respond to guest requests in a timely and professional manner.
• Maintain confidentiality and security of all guests and hotel information.
• Document all guest requests, complaints, or problems immediately and notify designated department for resolving the situation. Follow up to ensure completion and guest satisfaction.
• Be aware of all rates, packages, and special promotions.
• Be familiar with all in-house groups and high demand/restricted dates.
• Take all necessary information when taking room reservations and follow rate quoting scenario.
• Be knowledgeable of the front desk computer system.
• Log and deliver packages, mail, and messages.
• Share knowledge of the property and amenities, along with any special events, local area attractions and things to do around the hotel.
• Accurately complete the check-in and checkout process.
• Uses creative reasoning and brand standard service tools to overcome guest objections and concerns and to ensure guest service satisfaction.
• Restocks front desk area and supplies as required or assigned by immediate supervisor.
• Ability to follow a checklist.
• Perform other duties as assigned.

MINIMUM QUALIFICATIONS:

• Must have a positive attitude and willingness to learn.
• Demonstrate the ability to multi-task.
• Demonstrate the ability to be detail oriented.
• Demonstrate the ability to problem solve to effectively deal with internal and external customers.
• Must have basic English verbal and written communication skills.
• Must work well in stressful, high-pressure situations.
• Basic math skills.
• Must have the ability to obtain alcohol awareness certification as required by the State.
• Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays.
• Must be proficient in Windows operating systems, Company approved spreadsheets and word processing.
• Must be able to convey information and ideas clearly.
• Must have a desire to serve all guests.
• Must meet the legal age to serve alcoholic beverages (at select properties).

PREFERRED QUALIFICATIONS:

• Experience in a hotel or a related field.
• Brand knowledge and experience.

What we offer/What’s in it for you?

• Weekly Pay
• Paid Time Off
• Retirement Options
• Health, Dental, Vision Insurance - available after 30 days of employment for full-time team members