Front Desk Agent

Omni Hotels & Resorts; Indianapolis (IN); On-site; USD 30,000 - 40,000; Full time

Job summary

Omni Hotels & Resorts is seeking a Front Desk Agent for the Omni Severin Hotel in Indianapolis. This role entails providing exceptional guest service by managing check-ins and check-outs, addressing inquiries, and ensuring guest satisfaction. Ideal candidates should have previous hotel front desk experience and strong communication skills. This position requires the ability to work well under pressure while maintaining a welcoming environment. Join a team dedicated to 'Hoosier Hospitality' at a historic hotel central to downtown Indianapolis.

Qualifications

• Clear and pleasant communication with guests and co-workers both verbally and in writing.
• Accurate and efficient information input into computer systems.
• Ability to prioritize and follow up on tasks.

Responsibilities

• Process guest check-ins and check-outs according to standards.
• Listen to guest inquiries and provide appropriate responses.
• Communicate guest information to designated departments.

Skills

Communication skills

Mathematical skills

Organizational skills

Decision making

Ability to work under pressure

Customer service orientation

Education

Experience in hotel front desk

Cashiering experience

Guest relations training

Job description

Omni Severin Hotel, 40 W JACKSON PL, Indianapolis, Indiana, United States of America

Job Description

Posted Thursday, May 7, 2026 at 4:00 AM

Ideally located in the heart of downtown Indianapolis, the four-diamond Omni Severin Hotel stands as the city’s longest running luxury hotel and a beautifully restored piece of the city’s history. The hotel elegantly combines the grandeur of the early 1900’s with the modern amenities and superior service of today, and offers memorable experiences that are within walking distance to many leisure, business and cultural attractions.

Associates at the Omni Severin Hotel enjoy a safe and nurturing environment where anything is possible to make their career with Omni Hotels a reality. The pride in our associates, the engagement of our guests and the spirit of “Hoosier Hospitality” are just a few examples of why we are the employer of choice in the Indianapolis area. If you are a people pleaser, self motivated, and live to serve others, the Omni Severin Hotel is the hotel for you.

Overview

This team member will be responsible for providing a five-star welcome and departure experience to each guest, as well as serving as ambassadors throughout the guest’s stay. Front Desk Agents make the first impression upon our guests by extending a warm welcome, providing information about the resort and local area, and offering our full range of upscale resort amenities and services to them. Front Desk Agents are also responsible for settling guest accounts upon check-out, resolving guest issues and completing special requests. They work closely with all hotel departments especially our Concierge, Bell-Door and Ideal Services teams.

Responsibilities

• Process guest check-ins and check-outs according to Omni’s Moments of Service and Standard Operating Procedures.
• Empathetically listen to guest inquiries and provide appropriate responses.
• Set up accurate accounts for each guest checking in according to their preferences (room type, payment, etc.).
• Block rooms in the computer and follow through on designated requirements.
• Pre-register designated guests and prepare key packets.
• Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery).
• Maintain confidentiality of all guests and hotel information.
• Employ attention to detail in order to ensure security of guest room access.
• Understand and execute all Omni accounting standards ensuring accurate settlement of folios, routing of charges and adjustments.
• Maintain guest history files on all guests.
• Accommodate room changes expediently.
• Document all guest requests, complaints or problems immediately and notify designated department/personnel for resolving the situation. Follow up to ensure completion and guest satisfaction.
• Issue safe deposit boxes to guests and ensure security of key.
• Monitor, send and distribute guest faxes.
• Generate, print and distribute daily and weekly reports.
• Resolve discrepancies on the room status report with Housekeeping.
• Maintain complete knowledge at all times of all hotel features/services, hours of operation, room types, numbers, layout, decor, appointments and locations, room rates, special packages and promotions.

Qualifications

• Ability to clearly and pleasantly communicate both verbally and in writing with guests, management and co-workers, both in person and by telephone.
• Ability to accurately and efficiently input information into computer systems.
• Ability to work cohesively with co-workers both within and outside of your department.
• Ability to compute accurate mathematical calculations.
• Ability to think clearly, quickly and make concise decisions.
• Ability to prioritize, organize and follow up.
• Ability to work well under pressure, dealing with many arrivals and departures within a short period of time.
• Ability to stand for entire shift.
• Previous hotel front desk experience is strongly preferred.
• Previous cashiering experience is preferred.
• Fluency in a foreign language is preferred.
• Previous guest relations training is preferred.

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link: https://www.eeoc.gov/accessibility/eeo-posters.html

Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.