Front Desk Agent

HEI Hotels; Houston (TX); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Medical & Dental

Vision Insurance

Vacation & Holidays

Pet Insurance

401(k) matching

Employee Discounts

Job summary

HEI Hotels in Houston seeks a Front Desk Associate to assist guests with arrivals and departures, check-in/out, and daily front desk duties. You will provide warm, professional service, input guest information, and promote HEI brands and programs.

Hotel experience is preferred, with strong guest service, communication, and computer skills. Benefits include health coverage, paid time off, and retirement plans. Join a family-like team and contribute to a premier Houston hospitality experience.

Qualifications

• Hotel experience preferred.
• Strong calculator skills for math calculations without error.
• Ability to effectively deal with internal and external customers with patience and diplomacy.
• Ability to stand and move throughout front office.
• Ability to input information using a moderately complex computer system.
• Ability to observe and detect signs of emergency situations.
• Ability to establish working relationships with associates and guests.
• Excellent verbal and written communication; adapt style to audience.

Responsibilities

• Greet customers with a friendly welcome.
• Provide information on hours, attractions, and local details.
• Complete registration and input guest data and room rates.
• Promote HEI Hotels and Resorts programs and offerings.
• Assign rooms based on guest needs.
• Code electronic keys and verify room number and rate.
• Manage guest folders, keys, and payment processing.
• Handle payments, vouchers, and currency exchange as needed.
• Respond to phone inquiries promptly and professionally.
• Enter and relay messages to guests and retrieve mail as requested.
• Close accounts at checkout and resolve any dissatisfaction.

Skills

Hotel experience

Customer service

Calculator skills

Communication

Computer input

Emergency awareness

Team collaboration

Adaptable communication

Tools

Hotel PMS

POS system

Job description

About Us

For more than 40 years, our hotel has been a landmark in the Houston hospitality scene. Today, The Houston Grand - River Oaks is entering an exciting new chapter. Under the vision of new local ownership with deep Houston roots, the property is preparing for a full renovation, and a complete luxury rebrand that will restore the hotel as one of the premier destinations in the city. We are committed to elevating every aspect of the guest and associate experience. Our team is a tight knit, family like community with many long tenured associates who take pride in their craft and the exceptional service they deliver. We value passion, professionalism, and the desire to grow - because when our associates and their families thrive, our hotel thrives. Associates enjoy a complimentary meal each shift, free parking, and meaningful opportunities for career development within both the hotel and the broader HEI portfolio. Join us as we write the next chapter of a Houston legacy- your future could be part of something extraordinary. Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization! We value U.S. military experience and invite all qualified military candidates to apply.

Compensation

Tipped/Service Charge Eligible? No Discretionary Performance Bonus Eligible? No

Overview Assist guests with arrival and departure from hotel, while providing positive guests experiences.

Essential Duties and Responsibilities

• Greet customers immediately with a friendly and sincere welcome.


• Use a positive and clear speaking voice, listen to and understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions.


• Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate.


• Promote HEI Hotels and Resorts and brand marketing programs.


• Make appropriate selection of rooms based on guest needs.


• Code electronic keys.


• Non-verbally confirm the room number and rate.


• Provide welcome folders containing room keys, certificates, coupons, and refreshment center keys as appropriate.


• Verify and imprint credit cards for authorization using electronic acceptance methods.


• Handle cash, make change and balance an assigned house bank.


• Accept and record vouchers, traveler's checks, and other forms of payment.


• Convert foreign currency at current posted rates.


• Post charges to guest rooms and house accounts using the computer.


• Promptly answer the telephone using positive and clear communication.


• Input messages into the computer.


• Retrieve messages and communicate the content to the guest.


• Retrieve mail, small packages and facsimiles for customers as requested.


• Close guest accounts at time of check out and ascertain satisfaction.


• In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances.


• Field guest complaints, conducting thorough research to develop the most effective solutions and negotiate results.


• Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc.


• Remain calm and alert especially during emergency situations and heavy hotel activity.


• Plan and implement detailed steps by using experienced judgment and discretion.


• Comply with attendance rules and be available to work on a regular basis.


• Perform any other job-related duties as assigned.

Qualifications and Skills

• Hotel experience preferred.


• Considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error.


• Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts.


• Ability to stand and move throughout front office and continuously perform essential job functions with or without reasonable accommodation.


• Ability to access and accurately input information using a moderately complex computer system.


• Ability to observe and detect signs of emergency situations.


• Ability to establish and maintain effective working relationships with associates, customers and patrons.


• Effective verbal and written communication skills.


• Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.

Benefits

• competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed.


• Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off.


• HEI also provides pet insurance through the ASPCA.


• For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans.


• Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future.


• Specific details and eligibility of these programs vary by location and employment status.

Equal Opportunity and Inclusion

HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Company Culture and Career Development

Welcome to HEI Hotels and Resorts' Career Page. We invite you to explore the current job openings that our company has to offer and to apply for any positions that are of interest to you. Don't see any current openings that align with your interests? Join our talent community to stay in touch with HEI and receive job alerts for opportunities that may be a match for you. Recognizing that our success starts and ends with our associates under our pioneering culture of HEI Loves, we invest in and develop the most passionate and talented people in our industry. We show our "love" to our associates by providing market-leading compensation packages, generous PTO and flex-time initiatives, outstanding career development and advancement opportunities, and job-appropriate assets and resources. We're always looking for associates who share our passion for hospitality. With a variety of world-class brands in our portfolio, hotel locations throughout the United States, and an unparalleled suite of tools, technology, and training, we're able to provide our associates with a truly unique opportunity to grow and build their future. Find the career that aligns with your goals by beginning your online search today. Work today, get paid today! We proudly partner with DailyPay, a voluntary benefit that allows our associates access to their earnings when they want them.