Front Desk Agent

Hotel Leveque; Garden Grove (CA); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Insurance enrollment available from DAY 1

Paid time off available from DAY 1

Holiday pay available from DAY 1

Hotel and travel discounts at worldwide destinations

Professional development and promotion opportunities

Job summary

Hotel Leveque in Garden Grove, California seeks a Guest Service Representative. In this role, you'll be the first point of contact for guests and must engage with them to ensure an outstanding hospitality experience. Responsibilities include welcoming guests during check-in, building rapport to meet their needs, and maintaining communication with hotel departments.

The ideal candidate should have at least 2 years of customer service experience and strong communication skills. Perks include paid time off from day one, insurance enrollment, and hotel discounts.

Qualifications

• Minimum of 2 years of customer service experience, preferably in Hospitality or related industry.
• Excellent verbal and written communication skills.
• Ability to stand for 8+ hours and lift up to 30 pounds occasionally.

Responsibilities

• Welcome and assist arriving guests during check-in.
• Engage with guests to uncover expectations and needs.
• Promote hotel loyalty programs and special packages.
• Communicate effectively with other hotel departments.
• Maintain professionalism and inform guests in emergencies.

Skills

Customer service

Communication skills

Problem solving

Education

High School diploma or equivalency certificate

Job description

• Insurance enrollment available from DAY 1!
• Paid time off available from DAY 1!
• Holiday pay available from DAY 1!
• Hotel and travel discounts at worldwide destinations!
• Professional development and promotion opportunities!

About this job...

Guest Service Representatives are often the first in-person contact for hotel guests and support the realized and unrealized needs of guests throughout the hospitality experience. Serving as a brand liaison, Guest Service Representatives are engaging, attentive, service-oriented, and take a creative approach to problem solving. The primary responsibility of a Guest Service Representative is to deliver and exceed guest expectations, execute brand service standards, resolve challenges, and maintain excellent communication with guests, peers, and supervisors.

What you'll be doing...

• Welcome arriving guests and complete the hotel’s arrival/check-in experience, ensuring special requests are fulfilled and accurate information is received.
• Engage in purposeful communication and build rapport with guests, creating an open dialogue to uncover guest expectations and unrealized needs.
• Effectively engage with guests through phone or electronic communication consistent with hotel brand standards to ensure guest satisfaction.
• Promote hotel brand loyalty programs, encourage guest participation, and offer special rate packages and upgrades when appropriate.
• Effectively communicate with hotel departments to ensure timely and accurate delivery of guest expectations, fulfillment of needs, and challenge resolution.
• Listen to guests and empathize with their challenges. When necessary, solicit guest feedback and act on guests concerns.
• Always maintain professionalism consistent with hotel brand and company expectations.
• Know and communicate hotel emergency procedures; inform and assist guests in emergencies.
• Use hotel communication log and verbal or electronic means to notify fellow associates and/or supervisors of pertinent information.
• If applicable, maintain balance and security of house bank and accurately log all transactions.

Requirements...

Experience & Education:

• 2+ years of customer service experience, preferably in Hospitality or related industry
• High School diploma or equivalency education certificate required

Communication:

• Excellent verbal and written communication skills
• Must be able to speak, read, and write in primary language used in the workplace

Physical:

• 8+ hours per day at standing desk/computer; stand and walk frequently throughout the workday
• Lift, lower, and maneuver up to 30 pounds occasionally

Equal Opportunity Employer.

Our Disneyland Good Neighbor Hotel is 10 minutes from Disneyland Park, in the Anaheim Resort district – speak to us about our Disney shuttle and resort tickets. Anaheim Convention Center events are less than two miles from the door. Perks include made-to-order breakfast, complimentary evening receptions, and an outdoor pool.