Front Desk Agent

Hilton Sandestin Beach Golf Resort & Spa

Four Mile Village (FL)

On-site

USD 28,000 - 42,000

Full time

9 days ago

Get more replies from employers

Send a job-specific resume in minutes.

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Employee discount

Free daily meal service

Health insurance

Paid time off

Vision insurance

Job summary

Hilton Sandestin Beach Golf Resort & Spa in Miramar Beach, Florida is seeking a Front Desk/Guest Services team member to greet guests, check them in and out, and help ensure an exceptional stay. The role requires strong customer service skills, excellent communication, and a friendly, professional demeanor.

Responsibilities include processing payments, managing reservations, promoting hotel services, and maintaining knowledge of the hotel and local area.

Qualifications

High school diploma or equivalent preferred.
Previous customer service experience required.
Excellent guest service and communication skills.

Responsibilities

Greet guests and complete the registration/check-in process including inputting guest data and room rate.
Assist guests with check-out, process payments, and manage cash and card transactions.
Compile guest packets for package reservations and update reservations with relevant notes.
Complete daily checklists and maintain knowledge of hotel information and local area offerings.
Use up-selling techniques to promote hotel services and maximize occupancy.
Respond to guest inquiries promptly and resolve issues to ensure guest satisfaction.

Skills

Customer service

Communication

Guest services

Education

High school diploma or equivalent

Job description

High school diploma or equivalent preferred.

Experience:

Previous customer service experience required. Excellent guest service and communication skills.

Licenses and Certificates:

No special licenses required.

More about the Company:

Due to the seasonal and business nature of the hospitality industry, employees may be required to work varying schedules and hours to reflect the staffing needs of the hotel.

This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts, or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other tasks be performed when circumstance changes in the hotel (i.e.: emergencies, changes in personnel, workload, rush jobs, or technological developments.)

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Category: Guest Services Salary Range: Hours: Varies Experience Required:

Qualifications:

Education:

High school diploma or equivalent preferred.

Experience:

Previous customer service experience required. Excellent guest service and communication skills.

Licenses and Certificates:

No special licenses required.

More about the Company:

Due to the seasonal and business nature of the hospitality industry, employees may be required to work varying schedules and hours to reflect the staffing needs of the hotel.

Description:

Why Hilton Sandestin Beach?

At Hilton Sandestin Beach, we believe that exceptional service begins with an exceptional team. To deliver the best experiences for our guests, we seek out talented individuals who share our passion and vision. Our team members are the driving force behind everything we do, and their dedication is what allows us to create memorable moments for every guest. By joining Hilton Sandestin Beach, you become part of a community of leaders focused on your personal growth and long-term success.

What We Offer:

401(k)
401(k) matching
Dental insurance
Employee discount
Free daily meal service (lunch or dinner)
Health insurance
Paid time off
Vision insurance

About the Role:

To assist in checking in and checking out guests in the hotel’s continuing effort to deliver outstanding guest service and financial profitability to the owners of the hotel.

Essential Functions:

Greets guests and completes the registration/check-in process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet, and ensuring guest knows location of room and/or has a bell person accompany him/her.
Assists guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the Property Management System, handling cash money, processing credit and debit cards, accepting and recording various forms of payment, making change, and processing gift certificates and cards.
Compiles packets for guests that have booked package reservations and adds messages to the reservation to prompt the check-in agent to give the guest the packet.
Completes daily check lists and ensures that each task is completed thoroughly.
Demonstrates a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge, and answer guest questions and inquiries.
Uses up-selling techniques to promote hotel services and facilities and to maximize room occupancy.
Responds to guest inquiries and requests and resolves issues in a timely, friendly, and efficient manner.
Fields guest complaints, conducts research, resolves and/or negotiates solutions for guest satisfaction and to help Stay Experience scores.
Receives, inputs, retrieves, and relays messages to guests.
Assists with other duties assigned by your supervisor which could include assisting PBX Operators, Reservations Agents, etc.
Ability to stand for long periods of time, a minimum of eight hours.
Uses e-mail to communicate with guests and/or hotel employees.
Enrolls guests in the Hilton Honors program and meets monthly enrollment numbers

Supportive Functions:

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, at the discretion of the manager based on the particular requirements of the hotel.

Must possess the skill required to perform various secretarial functions if necessary.
Must have the ability to work under pressure without letting that pressure show to the guest.
Must possess good organizational skills.
Must be able to concentrate, exert good judgment, and be flexible as the desk is a very busy area and the focal point of the hotel.
Must have a good "telephone voice and manner."
Must have basic math skills.

Job Knowledge, Skills, and Abilities:

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.