Front Desk Agent

HEI Hotels & Resorts; Destin (FL); On-site; USD 14,000 - 23,000; Full time

Benefits offered by this job

Complimentary on-site parking

Generous paid time off

Flexible holiday programs

GoHilton employee travel program

Job summary

HEI Hotels & Resorts operates Homewood Suites by Hilton Destin and seeks a Front Desk Agent to welcome guests, check in/out, and provide outstanding service in a vibrant coastal property.

You will input guest data, handle payments, and promote Hilton programs while communicating clearly and accurately. The role requires a friendly, professional demeanor and the ability to work a flexible schedule, including weekends and holidays.

Qualifications

• Hotel front desk experience preferred.
• Ability to operate a computer system and POS.
• Strong verbal and written communication skills.
• Ability to greet guests warmly and respond to requests.
• Flexibility to work days, evenings, holidays and weekends.

Responsibilities

• Greet guests with a friendly, sincere welcome and information.
• Complete registrations, verify guest details and rates.
• Process payments, balance cash drawer and process inquiries.
• Answer phones promptly and relay messages to guests.
• Resolve guest issues and negotiate when needed.
• Close accounts at checkout and ensure guest satisfaction.
• Maintain available, professional appearance and operate under safety protocols.

Skills

Customer service

Hospitality experience

Cash handling & POS

Computer systems input

Verbal & written communication

Flexible scheduling

Stand/walk

Calm under pressure

Job description

About Us

Join our team at Homewood Suites by Hilton Destin, a new hotel located just a 5-minute walk from the stunning white sand beaches along the scenic Emerald Coast Parkway. Our prime location puts you steps away from Henderson Beach State Park and the thrilling Big Kahuna's Water & Adventure Park. At Homewood Suites, we're more than just a place to work - we're a community that celebrates diversity, inclusion, and growth. We're committed to providing an environment where everyone is valued, and opportunities to advance are abundant. Experience the perks of working with us, including complimentary on-site parking, generous paid time off, flexible holiday programs, and the GoHilton employee travel program. Join a vibrant team where dedication is celebrated, and career growth is encouraged every step of the way. Here, you'll thrive in a welcoming and supportive workplace that's as dynamic as the team you'll be part of.

Compensation

Salary Range: $16.00 - $17.00 HourlyTipped/Service Charge Eligible? NoDiscretionary Performance Bonus Eligible? No

Overview

We are looking for a customer service professional to join our team at the Homewood Suites by Hilton in beautiful Destin, FL! As our Front Desk Agent, you will assist guests with arrival and departure from hotel, while providing positive guests experiences.

Essential Duties and Responsibilities

• Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to and understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions.

• Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate. Promote HEI Hotels and Resorts and brand marketing programs. Make appropriate selection of rooms based on guest needs. *Code electronic keys. Non-verbally confirm the room number and rate. Provide welcome folders containing room keys, certificates, coupons, and refreshment center keys as appropriate.

• Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash, make change and balance an assigned house bank. *Accept and record vouchers, traveler's checks, and other forms of payment. Convert foreign currency at current posted rates. Post charges to guest rooms and house accounts using the computer.

• Promptly answer the telephone using positive and clear communication. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested.

• Close guest accounts at time of check out and ascertain satisfaction. In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances.

• Field guest complaints, conducting thorough research to develop the most effective solutions and negotiate results. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc.

• Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgment and discretion.

• Comply with attendance rules and be available to work on a regular basis.

• Perform any other job-related duties as assigned.

Qualifications and Skills

• Hotel experience preferred. Hilton experience a plus!

• Considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error.

• Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts.

• Ability to stand and move throughout front office and continuously perform essential job functions with or without reasonable accommodation.

• Ability to access and accurately input information using a moderately complex computer system.

• Ability to observe and detect signs of emergency situations.

• Ability to establish and maintain effective working relationships with associates, customers and patrons.

• Effective verbal and written communication skills.

• Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.

• Must be able to work a flexible schedule including, days, evenings, holidays and weekends.

Benefits

HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical and Dentalprograms through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status.

HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.