Front Desk Agent

Hometowne Studios Raleigh-Durham; Durham (NC); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading extended stay hotel, HomeTowne Studios in Durham, is seeking a Front Desk Agent to provide excellent customer service. This role involves welcoming guests, managing reservations, and ensuring guest satisfaction. The position offers competitive pay and numerous benefits, including health insurance, PTO, and career growth opportunities.

Benefits

Health Insurance

Dental

Vision

Employer Paid Life Insurance

PTO

401K with Employer Match

Career Growth Opportunities

Qualifications

• 1 year in a previous customer service position.
• Basic office skills including math and cash handling.

Responsibilities

• Welcome guests with a friendly greeting and perform guest-related services.
• Check guests in/out and handle guest accounting.
• Work with housekeeping on room status updates.

Skills

Customer Service

Basic English Communication

Math Skills

Computer Skills

Education

High School Diploma or Equivalent

Job description

We are seeking a Front Desk Agent to join our Team with a starting Wage up to $17.50 per hour!

When it comes to our employees, we believe no one does it better than HomeTowne Studios by RedRoof. Not only do we continually strive to have the best quality extended stay hotel experience to our guests, but as a Management Company, we also aim to be the employer of choice. Where you choose to work is just as important as the work you do!

• Health insurance (Employee contributions starting as low as $54 individual and $297 family (Semi Monthly))
• Dental
• Vision
• Competitive Pay
• Employer Paid Life Insurance
• PTO
• 401K with Employer Match
• Career Growth Opportunities

HomeTowne Studios has been a leader in providing quality extended hotel stays. The company manages hotels in 20 different states. Our HomeTowne properties were renovated in 2018 and we continue to improve the quality as well as the guest and employee experience. By enhancing our properties and training techniques, we have made our managed hotels a better place for our guests to stay and a better place for our employees to work.

Specific Requirements:

• Welcome guests with friendly greeting and smile while performing all guest related services.
• Handle reservations request; check guests in/out; handle guest accounting and cashier functions.
• Make, change and monitor reservations; reviews and reports rate availability using front desk computer system; update and monitor room status; promote future sales
• Maintain confidentiality of guest information and pertinent hotel data.
• Communicate with the General Manager and other Front Desk Representatives, as needed, about problems, requests and/or concerns regarding guests and rooms.
• Work with housekeeping to communicate checkouts, stay-overs, sleepers, skip, rooms cleaned and rooms in need of maintenance.
• Performs all other duties as assigned.

Experience:

• High school diploma preferred or equivalent experience
• 1 year in previous customer service position.
• Must have basic office skills (math, cash handling, computer skills, etc.)
• Basic English communication (verbal and written) skills required.

INDFD

Source: Hospitality Online